Dinner Cancellation Policy

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Cancelling a Dinner Reservation
Within 24 Hours of the booked time

Our dining room has limited capacity and despite running a waitlist it can sometimes be difficult to fill a cancellation within 24 hours based on the alternative plans people have made.  Also, the preparation of certain menu items sometimes begins the evening prior to the reserved dinner date.

The cancellation fee will not be charged for any seat we are able to rebook.
What if I don’t like the menu

How we store your card number:
Your card number is stored in our online payment program called Stripe. Once entered staff can only see the last 4 digits of the card number and the epirey and the card can only be charged through our system and the card number cannot be used to make charges with any other businesses.

What if the Twine Loft Cancels My Dinner Reservation?
Please note that we do not take closing our dining room and cancelling reservations lightly, but given the circumstances, this decision may be necessary. 

Cancellation Policy for Reservations Made with Gift Certificates

Using a Gift Certificate and Cancellation Policies

Using a Purchased Gift Certificate for Accommodation Bookings

A gift certificate that was purchased through our online booking system will display a code.  This code can be entered when making a reservation online to count towards your balance.  If the balance of your reservation is less than the total of your gift certificate, the digital copy of our gift certificate will automatically adjust to show the balance.  Please note that the value of the gift certificate used to secure the downpayment of the reservation will be treated as a regular down payment and cancellation policies will apply to the value of the provided gift certificate.

If you plan to use a gift certificate for dining and you are not a registered guest of the Artisan Inn please provide your gift certificate code in the comments section of the reservation form when you make your reservation.

Using a donated gift certificate for Accommodations Bookings

Guests with donated gift certificates who are booking the exact value of the gift certificate (for example booking a one night stay with a gift certificate for a one night stay) will be required to provide a credit card that is valid between the date of booking and the date of the stay.  No deposit will be charged to the card at the time of booking, however, the card is required if there are additional charges required during the stay. If the guest cancels within 30 days of the reserved date the gift certificate will be voided since a regular booking would have a non-refundable deposit of a first night stay.  The guest may contact us after to see if we were able to rebooked the reserved date. If we did rebook the stay, depending on the circumstances, we may decide to reissue your gift certificate. If we needed to offer a discounted rate to refill the room at late notice, we may only issue a partial replacement certificate at our discretion. Ex: instead of the original 1 night in a standard room gift certificate you may be issued 25, 50 or 75% off a standard room at the Artisan Inn.

Blackout dates & conditions:  Certain blackout dates may apply to your accommodations gift certificate.

General: If someone has a gift certificate for 1 night in a vacation home, the Artisan Inn will, in most cases, waive the minimum 2 night stay (or 3 night depending on the vacation home).  The minimum night stay will not be waived if bearer of the gift certificate only wishes to reserve for 1 night and it creates two 1 night vacancies before and after the requested night.
Ex: if May 4, 5 and 6 were available for booking a particular house, the gift certificate cannot be applied to May 5th, unless the bearer also reserves and pays for an additional night stay before or after.

Specific Blackout dates: A donated gift certificate may have specific black out dates such as long weekends.

Multi-day stays using a gift certificate

Guests booking a multi-day stay will be charged  a down payment for the first night stay and may apply their gift certificate to the balance upon check out.

Dinner Gift Certificates:

Using a purchased gift certificate
This is a gift certificate that the Twine Loft received money for versus one that was donated by the Twine Loft to a not for profit in an auction
When reserving dinner you will need to provide a credit card and review our cancellation policy.  If you intend to use a gift certificate to pay for dinner please provide the gift certificate code in the additional comments section of the booking form.  Should you cancel your reservation within 24 hours of your dinner, the cancellation fee will be reduced from the gift certificate. If the gift certificate provided does not cover the cancellation fee outlined in our policy the remainder will be charged to the credit card on file. If you are using a gift certificate won or purchased at an auction the cancellation fee will be applied to your credit card as the Twine Loft has received no money from the organization for the gift certificate.  

Service Style Gift Certificates and Gift Certificates Issued Prior to 2018
If you have a service style gift certificate (Dinner for 2 versus $200) or an older version of our gift certificates, issued before March 2018 (these usually display a number starting with AI or TL), you must bring the physical gift certificate showing the expiration date with you in order to redeem its value. Cancellation fees will need to apply to your credit card as we do not have the power to digitally adjust older gift certificates.

 

 

 

Travelling with Children: Accommodations and Dining

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The minimum age of guests in accommodations

The houses we rent by the room are historic homes and restored preserving their historic integrity, this means that they are not as sound proofed as modern built hotels. Due to potential noise issues, we require that all guests in a room be 6 or older.

This does not mean that children under the age of 6 are not welcome at the Artisan Inn.  Our vacation homes are available for families traveling with children of all ages.  A pack and play is available upon request.

The minimum age of guests at The Twine Loft for evening dining
Please note that these policies apply to evening dining only. There is no minimum age for breakfast at the Twine Loft

Please know that we have given great thought to our decision regarding how we cater to families with children at the Twine Loft. These decisions have not been easy as we hate to disappoint those wishing to experience an evening in our dining room. The Twine Loft is a small intimate dining room that only seats 22 people during a sitting. Each sitting lasts between 1.5 – 2 hours. While we have had wonderful children dine with us, there have been occasions where parents did not fully understand the experience prior to booking or did not prepare their children by outlining expectations for behavior in a fine dining setting.  If you feel that the Twine Loft experience is a good fit after reviewing the below information, please contact us so we can discuss your booking.

We recommend that children are 12 or older to dine in the Twine Loft. Exception may be made if the child or children in your party:

Eat from the regular offered menu at the advertised dining price:
Why we have this policy: Our kitchen is run from 2 household stoves and in one sitting we often need to accommodate gluten free, dairy free vegan and vegetarian special menus in addition to our regular choices. Regretfully we do not have the space to offer special children’s menus in addition to that.   We recognize that children do not eat as much food as adults, however, we have very limited capacity and very low turn over in a night which is why we operate at a set rate. Offering meals for a reduced price under these conditions impacts our abilities to operate as a business which has been especially tough in the recent years due to Covid-19. 

Remain seated at the table for the duration of the dinner and be able to express themselves at a volume appropriate for an intimate fine dining setting. Children may not leave the table between courses to play outside unsupervised and must use headphones if they are using any form of technology with audio at the table or on the deck.
Why we have this policy: Allowing this is the past has unfortunately led to damage of property such as our gardens and the disruption of the experience of other guests on the premises. Please also note that all guests are served their courses at the same time, so requesting to have the delivery of courses delayed in order to accommodate children needing a supervised break outdoors or requesting food quicker is not possible.  

Children can only dine at the earlier sitting (a sitting offer at or prior to 7pm) as NL Liquor Laws prohibit minors from being on the premises after 8:30pm

 

General Rental Policies

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Not respecting the outlined policies may result in additional charges to the credit card of the guest who booked or being asked to leave the premises.

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Our Policy Regarding Smoking:

All of our properties are non-smoking.

Our Policy Regarding Pets

We do not allow any type of pet to be brought into our rooms our vacation homes.  We understand that many people have very well behaved animals, however, the potential for uncontrollable sound, damages, residual odors or allergic reactions of future guests is just too great.

Our Policy Regarding Shellfish

(Applies to rentals with kitchens):

We do not permit shellfish to be cooked in our vacation homes.  We apologize for this inconvenience, as we understand that many people like to eat shellfish while in Newfoundland.  Some people may find this request unfair, but this is now a common practice in Newfoundland Vacation Homes.  It can take multiple days for the odor of shellfish to be removed from a house.  This comes from both the cooking of the lobster and crab and the cracking of the lobster.  As a result, guests may not cook the lobster outside and bring it indoors to eat.  We apologize for any inconvenience, however, this is a health hazard for those suffering from severe shellfish allergies and there have been instances of individuals being hospitalized after entering one of the properties within 24 hours of shellfish being cooked. We can recommend other spots where lobster is available.

Cleanliness and Excess Mess:

An additional fee may be charged to the credit card used during booking should excess mess be left in a room or vacation home.
When a guest checks out:

All garbage should be disposed of properly in garbage containers
All dishes used must be cleaned and returned to their proper place, or be in the dishwasher with the dishwasher turned on.

Should items in a property be broken or damaged by a guest as a result of inappropriate use of the house, the credit card used for the reservation may be charged for the cost of repairing or, if necessary, replacing that item and any additional expenses associated (shipping, accommodations and travel expenses for repair persons…) We are reasonable and will not charge if we feel the item was damaged as a result of normal ware and tear.

The Artisan Inn may request a damage deposit ranging from $200-$500 depending on the house and the size of a group upon check it that will be refunded after the house has been inspected by housekeeping.

Events and Parties

While we do have a number of accommodations under the Artisan Inn banner, we are not set up to accommodate events on our premises with large groups of people such as. parties, family reunions, weddings and so on.  Guests planning to come to Trinity for such an event must arrange for an off-site location where gatherings can happen as the maximum number of people in each building must be respected as these are properties that we manage for individual owners.

The maximum number of people in homes:

Please be considerate of bringing outside guests into the vacation homes. The maximum number of people in a house is outlined on each vacation home page.  Our vacation homes may not be rented for hosting group events or functions larger than this number without special permission from management.  Should guests decide to ignore this request we reserve the right to ask all guests, including those renting the house, to leave the premises immediately and the price of the full stay will be charged.

Using 2020 Gift Certificates Issued As Result of Shut Down

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USING 2020 GIFT CERTIFICATES ISSUED AS A RESULT OF COVID-19 CANCELLATIONS

There were 2 two types of gift certificates offered to guests with 2020 reservations.

Cancellation Fee Gift Certificate

The $28.75 gift certificate was offered as a gift from the Artisan Inn to cover the non-refundable amount* of the refunded deposit.  These gift certificates must be used by the end of the 2022 season before they are considered void.  These gift certificates must be used by the individual who made the initial booking and cannot be exchanged for cash if a guest cannot use them. These gift certificates can only be used towards accommodations and not the Twine Loft restaurant as the two businesses are run separately.

* The non-refundable amount is the amount outlined in the cancellation policy when a reservation was made.  When guests booked prior to Covid-19, it was stated on their invoice that there was  non-refundable $25 plus tax cancellation fee which helps our business cover costs incurred from taking and refunding reservations for any reason.  

Deferred deposit gift certificate 100% +10%

Guests who left their deposit for a future booking were issued two gift certificates. One for 100% of the deposited amount and an additional one for 10% of the deposit value as a thank-you from us.

The 10% gift certificate can only be used towards paying for accommodations.

The 100% gift certificate which equals the value of cash actually paid  and still in our accounts, can be used towards accommodations and or dining.

Cancelling a reservation that uses a deferred deposit gift certificate:

Once a new reservation is made with a deferred deposit gift certificate, the standard cancellation policy applies to that gift certificate.
EX: If you cancel between rebooking and 45 days prior to the booking, the 10% gift certificate will be voided and the 100%gift certificate will be refunded minus the cancellation fee outlined for that time period.
If you cancel within 8 days of the booking, the gift certificate is non-refundable and the remainder of the reservation charged to your credit card will not be refunded.
If you wish to postpone a second time, but not cancel, the gift certificate, including the 10%, can be fully reissued until 30 days prior to the first booked night. Within 30 day it is considered a cancellation and not a deferral and regular cancellation policies apply to the principal gift certificate.

Determining that you cannot use your deferred deposit gift certificate

We recognize that when guests made the decision to defer, we were not certain if restriction to travel would last another month or year.  Deferred gift certificates are good until the end of 2024, however, if you determine that a stay with us is not possible, we can refund the certificate.  The additional 10% gift certificate will be voided, not refunded, since this was a gift for leaving the deposit with us for a new booking and does not represent a deposit amount. The 100% gift certificate will be refunded to your credit card minus the $28.75 cancellation fee agreed to when the original booking was made.

Deposit and Cancellation Policies

!COVID-19 Notice! Special policies regarding inter-provincial non-essential travel shutdowns included at the bottom of the page.

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Our Policy Regarding Deposits and Cancellations

We understand that some life events are unpredictable and will do our best to work with you should you need to cancel.  Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. We turn away thousands of people from our accommodations each year and cancellations that cannot be refilled can cause impactful losses for our business. We advise all guests to purchase appropriate travel medical insurance and trip cancellation/interruption insurance so that neither party is at a financial loss over a cancelled reservation. It is the guest’s responsibility to find out if the insurance they are purchasing will cover cancellation situations resulting from Covid-19.  Please read below our standard policy for special details on how shut downs may impact your deposit.

STANDARD POLICY: DEPOSIT AMOUNT REQUIRED

1-4 Nights – First Night Stay (based on property/rooms regular season base rate) plus tax
5+ Nights 25% of Total stay plus tax

Through our online booking system we can only set one deposit amount and cannot apply dynamic pricing based on season or length of stay. When using the system you will be charged the deposit amount for the regular season base rate + tax. If you are booking for 5 nights or longer we will apply a second charge to your card with the remainder of the deposit required to reach the amount of 25% of the booked stay. 

  • By 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 8days of the first booked date.
  • More than 30 days prior to the first reserved date* will be refunded minus a $25 plus tax administration fee for bookings of 1-4 nights and 10% + tax for bookings of 5+ nights. Guests can also choose to receive a gift certificate in their name worth 100% of the deposit***.
  • 30 Days to 9 Days prior to first reserved date* the deposit is non-refundable. Shortening a stay during this period also counts as cancelling dates and the deposit will be applied to the cancelled night(s), unless we are able to rebook the cancelled night(s).** If you would like to check with us after the date of the booked stay to see if we were able to rebook it, we can discuss issuing a refund. **
    See below for details on how shutdowns impact this policy****
  • 8 Days Prior to the first reserved date* the remaining balance of the reservation will be charged to the card on file and is non-refundable unless we can rebook the reserved dates**
    See below for details on how shutdowns impact this policy****

*The first reserved date begins at 12:00am on the date reserved.
**  If you cancel and receive a partial refund, but we are able to rebook the entirety of your cancelled stay, we may decide to provide a refund or a  gift certificate for the amount recouped by re-booking, but the amount is at our discretion based on the circumstances of the cancellation and the work it takes to rebook.

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on how far in advance the booking was cancelled. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won’t be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax, the fee for cancelling more than 45 days prior to the booking in this case.

****GIFT CERTIFICATES ISSUED FOR TRAVEL SHUT DOWN TO NEWFOUNDLAND: If you have booked a stay within the dates and parameters of the NL reopening plan and a travel shut down is announced the non-refundable portion of your deposit can be issued as a gift certificate. If you would like a monetary refund you can contact us after the dates you had reserved and if we were able to rebook the entire stay we can exchange the issued gift certificate for a monetary refund minus a processing fee to cover credit card charges. Should a travel shut down announced be announced within 8 days of your trip prevent you from travelling to Newfoundland any amount of the reservation that we are able to rebook will be refunded to your credit card or issued as a gift certificate. Travelers should have appropriate insurance in place to claim the non-refundable portion of the booking.

Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option. 

****GIFT CERTIFICATES ISSUED INTER-PROVINCIAL NON-ESSENTIAL TRAVEL SHUT DOWN: We understand that if you are travelling within your own province you likely do not have travel insurance to cover cancellations. Should a non-essential travel ban be imposed for your reserved visiting time, the Artisan Inn will issue a gift certificate for the deposited amount. If you are within 8 days of the booking when a non-essential travel ban is ordered and have paid in full, the Artisan Inn will issue a non-expiring gift certificate for the original deposit amount and refund the remaining amount to your card.  Please understand our reason for not guaranteeing a full monetary refund (versus gift certificate for the initial deposit) is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down.

 

FAQ

Accommodation Questions: Questions 1-6

Preparing for Travel and Arrival: Questions 7-18

Activities Based on Time and Season: Questions 19-24

Questions Upon Arrival: Question 25

1. Can I find accommodation in Trinity without making reservations ahead of time?

2. I want to be near attractions, but I don’t wish to stay in a “touristy” area, is that possible in Trinity?

3. Why does the Artisan Inn require the first night stay as an immediate deposit?

4. Why is there still a $25 administration fee even if I cancel before the 30-day period or the room was rebooked?

5. What is the best room or vacation home to rent if someone in our party requires a wheelchair, or has mobility issues and should avoid stairs?

6. What is the difference between renting 2 rooms in Lighthouse View and renting Lighthouse View as a vacation home.

7. Is there Cell Phone Service In Trinity?

8. Should I Bring My Laptop?

9. What type of clothing should I pack?

10. Where is the last gas station before getting to Trinity?

11. I am renting a vacation home, where should I shop for groceries?

12. I am renting a vacation home, is there a place in the area to purchase wine and spirits?

13. What is the difference between Trinity Bay, Trinity Bight and Trinity?

14. When I enter Trinity on Google Maps two Trinity’s appear, which one is correct?

15. Someone in our party has health issues, where is the nearest Hospital in case of emergency?

16. My flight arrives in St. John’s late at night, is it safe to drive to Trinity at night?

17.I will not have a car while in Newfoundland, is there transportation to Trinity from St. John’s?

18. Can I rent a car upon arrival in Newfoundland?

19. When is the best time to see icebergs in Newfoundland?

20. When is the best time to see puffins in Newfoundland?

21. When is the best time to see whales in Newfoundland?

22.When is the best time for berry picking in Newfoundland?

23. When do most attractions open in the area?

24. Can I fish for cod while in Newfoundland?

25. What are the hundreds of blue and white buoys in the water as we drive into Trinity?

 

Accommodation Questions

1.  Can I find accommodation in Trinity without making reservations ahead of time?

It is always best to book ahead of time.  While there are many B&Bs and small inns in the area there are no larger hotels which means that there are a limited number of rooms in comparison to the amount of people who wish to visit the area.  Late bookings and walk-ins can often be accommodated in May, early June and late October however rooms from mid June – Mid October are often booked out ahead of time.  If you know you would like to stay in the area it is best to call before arriving to guarantee that a room will be available to you.

2. I want to be near attractions, but I don’t wish to stay in a “touristy” area, is that possible in Trinity?

Absolutely.  The Newfoundland Labrador tourism ad, which describes Newfoundland as being “as far from Disney Land as you could possibly get” is no exaggeration. Very few places in Newfoundland can really be described as “touristy” in a negative way.  Despite being a popular travel destination for people of all ages, Trinity remains a genuine functioning town with sincere and friendly residents.  Most attractions in Trinity are located on the north arm of Trinity, while the majority of Artisan Inn properties are located on the mid section of the southwest arm along Fisher Cove (it takes roughly 5-10 minutes to walk to most attractions from Artisan Inn properties).  This side of town is mainly occupied by seaside houses and private properties so there are less pedestrians and less vehicles passing on the roads.  This means that guests of the Artisan Inn can enjoy being just a few minutes walk away from restaurants, the theatre, boat tours and museums and can also experience the tranquility of a genuine Newfoundland out-port experience while relaxing on premises.

3. Why does the Artisan Inn require the first night stay as an immediate deposit?

Our rooms and vacation homes are often booked out early and, as a result, we turn away over a thousand visitors a year because we are full.  When guests cancel at the last minute it means that a room, which could have been booked many times over, will sit empty for the night.  The Artisan Inn will only retain a deposit if the room is not rebooked.

4. Why is there still a $25 administration fee even if I cancel before the 30-day period or the room was rebooked?

The $25 covers the administrative costs of processing the reservation, generating and sending confirmations, removing the reservation from our systems and the fees charged by the credit card companies for processing and refunding the down payment.

5. What is the best room or vacation home to rent if someone in our party requires a wheelchair, or has mobility issues and should avoid stairs.

The Studio Suite, located in Barbour Place, is a wheelchair friendly room.  Parking is available next to the door, a ramp system connects the parking area, the suite, the ocean side deck and the restaurant where breakfast and dinner are served.  Wide doorframes allow for easy mobility.

While we have no vacation homes with both a bathroom and bedroom on the ground floor, Cove Cottage has the best set-up for those who do not require a wheelchair and wish to avoid the constant use of stairs.  The first floor of the cottage has an open concept kitchen and living room and also has a washroom with a standing shower.  While the bedrooms are on the second floor, there is a new double pull out couch on the first floor if someone wishes to sleep downstairs.

The Barbour Place, where the Studio Suite, is located can also be rented as a 3 bedroom private vacation home under special circumstances.

6. What is the difference between renting 2 rooms in Lighthouse View and renting Lighthouse View as a vacation home.

Lighthouse View is a two-bedroom two bathroom vacation home with a dining area, sitting area, kitchen with basic supplies and a deck overlooking the water.  Those who wish to enjoy the services of an inn such as continental breakfast and daily turn down service from housekeeping, while benefiting from the privacy of a vacation home should select to rent Lighthouse View by the room.  Using the kitchen facilities will not be permitted if the space is booked as rooms.  If you book the Lighthouse View as a vacation home, you will have the ability to use the cooking area and BBQ, however, breakfast and turndown services will not be included.

Preparing for Travel and Arrival

7. Is there Cell Phone Service In Trinity?

Telus and Bell both offer cell phone service in Trinity. Rogers does not seem to work anywhere in the Bonavista Peninsula past Clarenville.  If Rogers is your cell phone provider we recommend that you contact the Artisan Inn ahead of time and request the number for your reserved room or vacation home.  That way friends, family and co-workers may contact you if they need to.  Each room has its own phone, free internet and local calls are free.  If you need to make long distance phone calls you may do so with a per minute fee or with a pre purchased calling card.

8. Should I Bring My Laptop?

Each property operated by the Artisan Inn offers free Internet, so a laptop could be useful.  The public library, just a few minutes walk from the inn, hosts a free CAP site for those who do not wish to bring their computer.

9. What type of clothing should I pack?

When travelling to Newfoundland it is always best to wear layers.  Temperatures can change quickly as the day progresses and it is always a good idea to bring rain gear.  With lots of hiking trails in the area a good pair of comfortable walking shoes is a good idea.  Don’t be mistaken, it does get warm in Newfoundland, so don’t forget to bring some lighter clothing as well.

10. Where is the last gas station before getting to Trinity? 

There is an Esso as well as an Irving located in Lethbridge approximately 30 minutes before reaching Trinity.  A smaller independently run service stations are located just minutes away from Trinity in Port Rexton.

11. I am renting a vacation home, where should I shop for groceries?

For the largest selection of groceries guests can stop into Sobeys or Walmart while in Clarenville, one hour before reaching Trinity.  Once in Trinity a Value Foods grocery store, as well as small convenience stores are located just a few minutes drive from the Artisan Inn.

12. I am renting a vacation home, is there a place in the area to purchase wine and spirits?

There is a NLC (Newfoundland Liquor Corporation) Express located just 10 minutes from Trinity in Port Rexton.  Despite being small the store, it offers a well chosen selection of wines, spirits and beers.  For a much larger selection visitors should visit the NLC in Clarenville as they make their way to Trinity.  This full liquor store offers a very large selection of wines from all over the world as well as spirits and beers.

13. What is the difference between Trinity Bay, Trinity Bight and Trinity?

Trinity Bay is the body of water surrounding the eastern side on the Bonavista Peninsula.

Trinity Bight is a cluster of communities on the Bonavista Penisula.

Trinity is the historic town located off of route 239 where the Artisan Inn as well as many historic buildings and the theatre are located.

14. When I enter Trinity on Google Maps two Trinity’s appear, which one is correct?

The Artisan Inn is located in the town of Trinity, Trinity Bay in Eastern Newfoundland.  Another Trinity is located on Bonavista Bay, in Central Newfoundland.  When searching for driving directions on a gps be sure to select “Trinity, Trinity Bay”.   Some internet mapping systems have the Artisan Inn and Twine Loft Restaurant marked in the incorrect location.  Always rely on the gps coordinates provided on this site.

15. Someone in our party has health issues, where is the nearest hospital in case of emergency?

One hospital is located in Bonavista approximately a 40 minutes drive from Trinity.  A second hospital is located in Clarenville approximately an hour drive from Trinity.  Newfoundland has a 24 hour healthline which guests can call free of charge in case of emergency.  An ambulance service is available in Trinity in case of emergency.  Further information and contact numbers are provided in the Artisan Inn room directories.

16. My flight arrives in St. John’s late at night, is it safe to drive to Trinity at night?

It is not recommended that you drive late at night due to the high volume of moose on the roads.  Moose can be very difficult to spot at night and fog is quite common in the evening.  Always be alert when driving and avoid trips at dawn and dusk.

17. I will not have a car while in Newfoundland, is there transportation to Trinity from St. John’s?

Yes there is a service called Bonavista Cabs.  For approximately $40-$60 per person this cab (a large van) will pick up passengers in St. John’s (passengers can be picked up from their homes, hotels, the airport…) and will be driven to Trinity and dropped off at the Artisan Inn.  The service will also take passengers back to St. John’s from Trinity.  The service leave Trinity once a day (except Saturdays) early in the morning and leaves St. John’s for Trinity early in the afternoon.  Despite this service we he highly recommend that visitors come by car as there is no public transport within Trinity Bight and there is much to do in surrounding communities just a short drive away.

18. Can I rent a car upon arrival in Newfoundland?

Yes, but we recommend booking your vehicle as soon as you make any reservations for flights and accommodations.  There are less rental cars than visitors who need them in Newfoundland.  People have often been forced to cancel their accommodation bookings province wide because they have not been able to rent a car upon arrival.

Activities Based on Time and Season

19. When is the best time to see icebergs in Newfoundland?

Late May and June are often the best times to see icebergs. Follow us on Twitter or Facebook and we will post updates on when they are in Trinity Bay.  www.icebergfinder.com is also an excellent tool for following icebergs.*

20. When is the best time to see Atlantic Puffins?

The Atlantic Puffin spends most of its life a sea and returns to land breed in late spring and early summer.  Visiting Elliston, just a 30-40 minute drive from the Artisan Inn is one of the best locations in Newfoundland to spot Atlantic Puffins from land*.

21. When is the best time to see whales in Newfoundland?

Most of the whales will arrive after the capelin do, which is often mid-June until late August and early September.  Follow us on Twitter or Facebook and the Artisan Inn will post updates about whales spotted in the area.  Two whale watching tours leave from within walking distance of the Artisan Inn*.

*Guarantees can never be made on the arrival of icebergs, puffins and whales.

22. When is the best time for berry picking in Newfoundland?

Late August early September is the best time to pick berries in Trinity.

23. When do most attractions open in the area?

Many provincial attractions open for May 24 weekend, but a handful of shops, tours and restaurants open earlier than that.

24. Can I fish for cod while in Newfoundland?

People can only fish for cod during the Food Fishery.  The dates for the food fishery are determined by the government and boats are limited to 5 cod per person and a max of 15 cod per boat.  The cod caught during the food fishery cannot be sold for commercial purposes.  There is no tour that offers such an experience officially, but sometimes local fisherman will take visitors out and let them jig a cod.  If this is an experience you truly wish to have and you will be staying at the Artisan Inn during the food fishery, we will do our best to get you more information.

Questions Upon Arrival

25. What are the hundreds of blue and white buoys in the water as we drive into Trinity?

As one makes their way into Trinity they will spot hundreds of blue and white buoys in the water.  The staff of the Artisan Inn have been asked many times what this is.  Some have guessed a swimming or boat course, while other have gone so far as to believe it to be an underwater graveyard!  The real answer is that it is a mussel farm.

Booking Engine Troubleshooting

This booking system is brand new to our business. We hope you find the experience to be straightforward and always appreciate feedback. We have introduced this online option for your convenience, but are happy to respond to your questions via email and are available between 9am and 10pm Newfoundland time to take bookings or answer questions directly on the phone.

Here is a list of topics you will find in this section:

ACCOMMODATIONS RESERVATIONS

  1. When I enter dates and hit search nothing happens.
  2. Is there any flexibility for minimum night stays
  3. What does it mean if a property shows $0 when I am trying to book?
  4. If a property says Sold Out during a search does that mean it is sold out for all the dates I am looking for?
  5. How do I book multiple rooms or houses, switch accommodations during my stay, or add a reservation for the Twine Loft?
  6. Once I have completed the booking form and provided a deposit, is my booking official?
  7. What if I am not 100% sure how many people will be in my party?
  8. Why is the deposit amount requested on the online booking system not the same amount described in the deposit policy?

TWINE LOFT RESERVATIONS

  1. What is the difference between a dinner reservation request and an actual reservation?
  2. Why can’t I select the dinner time I want?
  3. Why do Twine Loft Dinner reservation and breakfast requests appear when I am filling out my booking form?

Don’t forget to select your chosen category.

2. Is there any flexibility for minimum night stays?

Some vacation homes require a minimum night stay, however, we may be willing to rent them for a shorter amount of time if less than the minimum is available between existing bookings or if the booking does not disrupt a larger block of availability and there are no other options for your party. Please contact us directly if you wish to inquire about this option.

3. What does it mean if a property shows $0?

In order to take the occasional booking out of season or start taking requests for next year, we have left certain rooms and houses open so that requests can be submitted.  If $0 is showing it means that we need to review the request first and will be responding to you as soon as possible to let you know if your request is possible and what the price will be.

4. If a property says Sold Out during a search does that mean it is sold out for all the dates I am looking for?

Not necessarily.  If any of the dates you request are not available, the specific room or house will show as sold out. For example (please see pictures below) if you request May 1-5 2018 for Lighthouse Keeper’s Room it will show as sold out, even though May 1,2 and 3 are available. If your dates are at all flexible, or you do not mind switching spaces, we recommend that you select the property or room you are interested in (even if it says sold out) and click the Availability button below the SOLD OUT and Details on the left side of the listing. This will show you an individual calendar for that property.

5.How do I book multiple rooms or houses, switch accommodations during my stay, or add a reservation for the Twine Loft?

If you wish to book multiple rooms or houses, add dinner reservations, or switch rooms or houses during your stay, select the first item you wish to book then before filling out your information select Add to Booking found in the upper left corner.

6. Once I have completed the booking form and provided a deposit, is my booking official?

In general yes, however, please understand  Many of the properties we own are managed by us and owned by other people.  If we do not feel that your group (depending on size, age of guests, intentions of use) is not appropriate for that space, or length of stay, we reserve the right to decline the booking and refund the deposit. Guests may cancel their reservation free of charge until midnight of the day the reservation was made.

7. What if I am not 100% sure how many people will be in my party? 

The price of the accommodation can often fluctuate depending on how many people are in the party.  We suggest you enter the number of guests you think will be in your party and we can always adjust it once your plans change (so long at it does not exceed the max number).  Trinity is a small village and the manager, owner, and various staff members live throughout the village, so sneaking additional people into the vacation home is not something that goes unnoticed.  Guests renting multiple vacation homes still need to respect the max number of guests allowed in each individual house at a given time.

The following Topic applies to bookings of 5 nights or longer or shoulder season bookings.

9. Why is the deposit amount requested on the online booking system not the same amount described in the deposit policy?

We have recently introduced an online payment gateway to our reservation system.  Unfortunately, we are only able to set the deposits for each room and house at a set amount, this amount is the first-night stay rate during peak season (June – September). This does cause some issue for both shoulder season bookings when rates are lower and bookings of 5 nights or longer when the deposit required is higher.  If our following solutions do not work for you, we suggest you book with us directly via email or phone since we can override the deposit amount from our end.

Shoulder Season

If you are booking multiple nights in the shoulder season, when nightly rates are lower, your deposit will still be based on the first-night stay rate during the regular season.  If you are only booking for a 1 night stay this will make no difference and the system will never charge you more than the total night stay.

EX: If you booked a room in the shoulder season for 2 nights that is $100 instead of the regular rate $150 per night, your total bill will be $200 and the deposit requested in our system will be $150.  If you book a 1-night stay at $100 the system will charge you for the total amount $100. Do not be concerned that you will be charged higher than your total bill, this cannot happen.

In the event of a cancellation: If you paid higher than the necessary deposit, we will only apply cancellations fees to that season’s first-night stay rate and return the surplus paid on the deposit in full.  If you do not wish to pay the higher deposit rate upfront we suggest that you contact us directly via email or telephone to make the reservation as we can override the requested deposit amount.

ex If you are supposed to receive 90% back on your deposit and you paid $150 instead of $100, you will receive $140 ($50 + 90% of $100)

Requiring extra deposit for longer stays

Because we operate in such a limited tourist season, it can be risky for our business to block a property for an extended stay without an adequate deposit. If you are renting a Vacation Home or Room for 5 days or longer the 1st night stay deposit set in our system will not be enough to guarentee the booking.  We will create a secondary deposit charge through our Stripe Payment system to make up the difference for the required 25% deposit.  The Stripe System captures a customer’s credit card details without showing the number to anyone on our administration team, so you can rest assured that your credit card details are safe and secure.

Ex: you reserve a house for $250 a night for 8 nights ($2000), however, the deposit amount is set for $300 because this is the 1-night regular season rate. The Checkfront program will process the $300, which is only 15% of the $2000 total owed.  Our administrator will create a second charge to be applied to the credit card you supplied for the extra 10%, $200.  This will happen within a day or 2 of your initial booking.

You will be notified if and when an additional charge goes through and it will reflect on your invoice. Should you have a question or concern regarding this process, or wish to pay the full 25% deposit all at once, we suggest calling or emailing us directly instead of using our online booking system.  If the amount provided through Checkfront is close to 25% we may choose to leave it as it is.

TWINE LOFT RESERVATIONS

1. What is the difference between a dinner reservation request and an actual reservation?

The number of guests we can accommodate in our dining room is dependant on the sizes of the various bookings we have each night.  For this reason, you can only make a reservation request on our system, not a confirmed booking, so we are able to first confirm that your reservation will fit.  We have chosen not to block off settings that are already full because this would also prevent you from expressing interested in being put on the waitlist for a particular date or time. Because of changing travel plans we often do have to call one or 2 sets of guests on our waitlist. If we have all your details ahead of time from the request form you filled out, it means that we can accommodate any special requirements even if we are finding out that we have space for you at the last minute.

Your request will not be official until we switch your invoice from saying “dinner reservation request” to “dinner reservation” and the item dinner confirmation is added to the invoice.  You will receive a communication from us and if we are full we can offer you a position on the waitlist.

2. Why can’t I select the dinner time I want?

The Twine Loft offers 2 dinner sittings from June through September at 5:30 and the other at 7:45. During May and October there is only one dinner sitting at 7pm.  If you cannot select a time to make a request, it is because that particular time is not available during that month.

3. Why do Twine Loft Dinner reservation and breakfast requests appear when I am filling out my booking form?

Dinner reservation requests and breakfast reservation requests (the latter is on vacation home bookings only) are appearing as an optional add-on if you see the plus symbol to the left of the item.  If you do not select it, specify a date, time and number of people, it will not be added to your reservation.  Only the things that you have actually reserved will show up on the reservation document you will see when you enter into the payment page.  If you do opt to include this in your reservation the plus symbol will change into a pencil.  If you notice the dinner reservation or breakfast add-on option show up multiple times, it is because you are booking more than one room or vacation home and the system is set to add the option per item.

If you are a group staying in multiple houses who wish to be at the same table for a meal please only add one of the reservation requests and fill out the appropriate number for the reservation.

If you wish to book meals for multiple days you can add extra days by selecting +Add to Booking on the top right.

Example of a booking form with suggested dining

In this example, a group is booking our 2 vacation homes From May 11-13th with 4 guests each. They have opted to reserve dinner for the second night they are staying, the 12th (you can see the pencil is next to the first dinner reservation request and to the far right it no longer says “not requested) and have requested a table of 8 so we know they want to be together. They have decided not to reserve breakfast. Anything with a + symbol next to it will not appear in the final payment window.

I want to speak to someone from the inn to make a reservation.

We have provided this booking engine for your convenience, however, we are always here to assist guests with their bookings or questions about the area.  If you are not sure which accommodation will suit you best we can often advise after asking you a few questions.

Contact Us:

Local Phone: 1-709-464-3377
Email: info@trinityvacations.com

Thank you,
Marieke Gow Artisan Inn & Twine Loft Manager

Packages

Our packages page is currently under construction (April 1-2) please email info@trinityvacations.com for accurate package information

MAY STAY AND DINE PACKAGES

Packages can be requested through our online system. We will need to confirm that there is space in our dining room. Once we do, we will contact you with details to complete the booking.

2 Night Packages Available during the month of July : These packages are available for Trinity Room, Cove View Room, Campbell Suite & Studio Suite

  • 2 Nights Accommodation
  • Hot Breakfast Each Morning
  • 3-Course Evening Meal Each Evening
  • HikeNL Water Bottle Per Guest
  • Newfoundland Oat Company Bar per Guest
  • Aunt Sarah’s Chocolate Sampler Pack (1 per package)

 

3 Night Packages Available Throughout The Season: These packages are available for Trinity Room, Cove View Room, Campbell Suite & Studio Suite & Hill House Vacation Home

  • 3 Nights Accommodation
  • Hot Breakfast all three mornings
  • 3-Course Evening Meal ( 2 evenings of dining included)
  • HikeNL Water Bottle Per Guest
  • Newfoundland Oat Company Bar per Guest
    Hike Discovery Wateproof Trail Maps of Local Hikes
  • Aunt Sarah’s Chocolate Sampler Pack (1 per package)
  • Trinity Postcard and Magnet Set


Searching Availability…


 

REFUND POLICY

  • By 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 8 days of the first booked date.
  • More than 45 days prior to the first reserved date* will be refunded minus a $25 plus tax administration fee Guests can also choose to receive a gift certificate in their name worth 100% of the deposit***.
  • 45 to 30 days prior to the first reserved date* will be refunded 50% or guests can choose to receive a gift certificate in their name worth 100% of the deposit***
  • 29 Days to 14(vacation homes)/9(rooms) Days Prior
    Package Room Bookings: The deposit is non-refundable. We will allow for a gift certificate option in the amount of the deposit up to 9 days prior to the booked date.
    Package Vacation Home Bookings: We will allow for a gift certificate option in the amount of the deposit up to 2 weeks prior to the booked date.
    Gift certificates offered for this cancellation period are valid until the end of the 2021 season.
  • 8 Days Prior The full package amount is charged to the card on file.
  • ADJUSTING A PACKAGE 9 DAYS OR MORE PRIOR TO THE FIRST RESERVED DATEGuests also have until 9 days prior to remove the package options from their booking (if you would like to switch it to a regular booking or remove a portion of the included meals). The invoice will be adjusted to reflect items remaining at regular advertised pricing for that time and season.
  • CANCELLING A FULL PACKAGE WITHIN 8 DAYS
    It is not our intention to make clients feel there is no flexibility, however, we make plans and investments in order to honour these reservations that determine how and when we open our season. A shoulder season package guarantees that we will operate our restaurant during your visit even if we have no other guests. This influences our decision to accept additional reservations for that evening, what groceries we buy in preparation for your meals and how we schedule our staff. Credit card processing fees are also incurred for the purchase of the package. If you need to cancel under special circumstances, or need to adjust the dates at any time, please call us to discuss potential options. Should you decide to cancel the package between 8 days to 2 days prior to the reservation, $110 per person booked under the package will be refunded. Within 24 hours of the first booked dinner no portion of the package is refundable.