Category: Booking

Dinner Cancellation Policy

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Cancelling a Dinner Reservation
Within 24 Hours of the booked time

Our dining room has limited capacity and despite running a waitlist it can sometimes be difficult to fill a cancellation within 24 hours based on the alternative plans people have made.  Also, the preparation of certain menu items sometimes begins the evening prior to the reserved dinner date.

The cancellation fee will not be charged for any seat we are able to rebook.
What if I don’t like the menu

How we store your card number:
Your card number is stored in our online payment program called Stripe. Once entered staff can only see the last 4 digits of the card number and the epirey and the card can only be charged through our system and the card number cannot be used to make charges with any other businesses.

What if the Twine Loft Cancels My Dinner Reservation?
Please note that we do not take closing our dining room and cancelling reservations lightly, but given the circumstances, this decision may be necessary. 

Cancellation Policy for Reservations Made with Gift Certificates

Using a Gift Certificate and Cancellation Policies

Using a Purchased Gift Certificate for Accommodation Bookings

A gift certificate that was purchased through our online booking system will display a code.  This code can be entered when making a reservation online to count towards your balance.  If the balance of your reservation is less than the total of your gift certificate, the digital copy of our gift certificate will automatically adjust to show the balance.  Please note that the value of the gift certificate used to secure the downpayment of the reservation will be treated as a regular down payment and cancellation policies will apply to the value of the provided gift certificate.

If you plan to use a gift certificate for dining and you are not a registered guest of the Artisan Inn please provide your gift certificate code in the comments section of the reservation form when you make your reservation.

Using a donated gift certificate for Accommodations Bookings

Guests with donated gift certificates who are booking the exact value of the gift certificate (for example booking a one night stay with a gift certificate for a one night stay) will be required to provide a credit card that is valid between the date of booking and the date of the stay.  No deposit will be charged to the card at the time of booking, however, the card is required if there are additional charges required during the stay. If the guest cancels within 30 days of the reserved date the gift certificate will be voided since a regular booking would have a non-refundable deposit of a first night stay.  The guest may contact us after to see if we were able to rebooked the reserved date. If we did rebook the stay, depending on the circumstances, we may decide to reissue your gift certificate. If we needed to offer a discounted rate to refill the room at late notice, we may only issue a partial replacement certificate at our discretion. Ex: instead of the original 1 night in a standard room gift certificate you may be issued 25, 50 or 75% off a standard room at the Artisan Inn.

Blackout dates & conditions:  Certain blackout dates may apply to your accommodations gift certificate.

General: If someone has a gift certificate for 1 night in a vacation home, the Artisan Inn will, in most cases, waive the minimum 2 night stay (or 3 night depending on the vacation home).  The minimum night stay will not be waived if bearer of the gift certificate only wishes to reserve for 1 night and it creates two 1 night vacancies before and after the requested night.
Ex: if May 4, 5 and 6 were available for booking a particular house, the gift certificate cannot be applied to May 5th, unless the bearer also reserves and pays for an additional night stay before or after.

Specific Blackout dates: A donated gift certificate may have specific black out dates such as long weekends.

Multi-day stays using a gift certificate

Guests booking a multi-day stay will be charged  a down payment for the first night stay and may apply their gift certificate to the balance upon check out.

Dinner Gift Certificates:

Using a purchased gift certificate
This is a gift certificate that the Twine Loft received money for versus one that was donated by the Twine Loft to a not for profit in an auction
When reserving dinner you will need to provide a credit card and review our cancellation policy.  If you intend to use a gift certificate to pay for dinner please provide the gift certificate code in the additional comments section of the booking form.  Should you cancel your reservation within 24 hours of your dinner, the cancellation fee will be reduced from the gift certificate. If the gift certificate provided does not cover the cancellation fee outlined in our policy the remainder will be charged to the credit card on file. If you are using a gift certificate won or purchased at an auction the cancellation fee will be applied to your credit card as the Twine Loft has received no money from the organization for the gift certificate.  

Service Style Gift Certificates and Gift Certificates Issued Prior to 2018
If you have a service style gift certificate (Dinner for 2 versus $200) or an older version of our gift certificates, issued before March 2018 (these usually display a number starting with AI or TL), you must bring the physical gift certificate showing the expiration date with you in order to redeem its value. Cancellation fees will need to apply to your credit card as we do not have the power to digitally adjust older gift certificates.

 

 

 

Travelling with Children: Accommodations and Dining

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The minimum age of guests in accommodations

The houses we rent by the room are historic homes and restored preserving their historic integrity, this means that they are not as sound proofed as modern built hotels. Due to potential noise issues, we require that all guests in a room be 6 or older.

This does not mean that children under the age of 6 are not welcome at the Artisan Inn.  Our vacation homes are available for families traveling with children of all ages.  A pack and play is available upon request.

The minimum age of guests at The Twine Loft for evening dining
Please note that these policies apply to evening dining only. There is no minimum age for breakfast at the Twine Loft

Please know that we have given great thought to our decision regarding how we cater to families with children at the Twine Loft. These decisions have not been easy as we hate to disappoint those wishing to experience an evening in our dining room. The Twine Loft is a small intimate dining room that only seats 22 people during a sitting. Each sitting lasts between 1.5 – 2 hours. While we have had wonderful children dine with us, there have been occasions where parents did not fully understand the experience prior to booking or did not prepare their children by outlining expectations for behavior in a fine dining setting.  If you feel that the Twine Loft experience is a good fit after reviewing the below information, please contact us so we can discuss your booking.

We recommend that children are 10 or older to dine in the Twine Loft. Exception may be made if the child or children in your party:

Eat from the regular offered menu at the advertised dining price:
Why we have this policy: Our kitchen is run from 2 household stoves and in one sitting we often need to accommodate gluten free, dairy free vegan and vegetarian special menus in addition to our regular choices. Regretfully we do not have the space to offer special children’s menus in addition to that.   We recognize that children do not eat as much food as adults, however, we have very limited capacity and very low turn over in a night which is why we operate at a set rate. Offering meals for a reduced price under these conditions impacts our abilities to operate as a business which has been especially tough in the recent years due to Covid-19. 

Remain seated at the table for the duration of the dinner and be able to express themselves at a volume appropriate for an intimate fine dining setting. Children may not leave the table between courses to play outside unsupervised and must use headphones if they are using any form of technology with audio at the table or on the deck.
Why we have this policy: Allowing this is the past has unfortunately led to damage of property such as our gardens and the disruption of the experience of other guests on the premises. Please also note that all guests are served their courses at the same time, so requesting to have the delivery of courses delayed in order to accommodate children needing a supervised break outdoors or requesting food quicker is not possible.  

Children can only dine at the earlier sitting (a sitting offer at or prior to 7pm) as NL Liquor Laws prohibit minors from being on the premises after 8:30pm

 

General Rental Policies

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Not respecting the outlined policies may result in additional charges to the credit card of the guest who booked or being asked to leave the premises.

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Our Policy Regarding Smoking:

All of our properties are non-smoking.

Our Policy Regarding Pets

We do not allow any type of pet to be brought into our rooms our vacation homes.  We understand that many people have very well behaved animals, however, the potential for uncontrollable sound, damages, residual odors or allergic reactions of future guests is just too great.

Our Policy Regarding Shellfish

(Applies to rentals with kitchens):

We do not permit shellfish to be cooked in our vacation homes.  We apologize for this inconvenience, as we understand that many people like to eat shellfish while in Newfoundland.  Some people may find this request unfair, but this is now a common practice in Newfoundland Vacation Homes.  It can take multiple days for the odor of shellfish to be removed from a house.  This comes from both the cooking of the lobster and crab and the cracking of the lobster.  As a result, guests may not cook the lobster outside and bring it indoors to eat.  We apologize for any inconvenience, however, this is a health hazard for those suffering from severe shellfish allergies and there have been instances of individuals being hospitalized after entering one of the properties within 24 hours of shellfish being cooked. We can recommend other spots where lobster is available.

Cleanliness and Excess Mess:

An additional fee may be charged to the credit card used during booking should excess mess be left in a room or vacation home.
When a guest checks out:

All garbage should be disposed of properly in garbage containers
All dishes used must be cleaned and returned to their proper place, or be in the dishwasher with the dishwasher turned on.

Should items in a property be broken or damaged by a guest as a result of inappropriate use of the house, the credit card used for the reservation may be charged for the cost of repairing or, if necessary, replacing that item and any additional expenses associated (shipping, accommodations and travel expenses for repair persons…) We are reasonable and will not charge if we feel the item was damaged as a result of normal ware and tear.

The Artisan Inn may request a damage deposit ranging from $200-$500 depending on the house and the size of a group upon check it that will be refunded after the house has been inspected by housekeeping.

Events and Parties

While we do have a number of accommodations under the Artisan Inn banner, we are not set up to accommodate events on our premises with large groups of people such as. parties, family reunions, weddings and so on.  Guests planning to come to Trinity for such an event must arrange for an off-site location where gatherings can happen as the maximum number of people in each building must be respected as these are properties that we manage for individual owners.

The maximum number of people in homes:

Please be considerate of bringing outside guests into the vacation homes. The maximum number of people in a house is outlined on each vacation home page.  Our vacation homes may not be rented for hosting group events or functions larger than this number without special permission from management.  Should guests decide to ignore this request we reserve the right to ask all guests, including those renting the house, to leave the premises immediately and the price of the full stay will be charged.

Using 2020 Gift Certificates Issued As Result of Shut Down

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USING 2020 GIFT CERTIFICATES ISSUED AS A RESULT OF COVID-19 CANCELLATIONS

There were 2 two types of gift certificates offered to guests with 2020 reservations.

Cancellation Fee Gift Certificate

The $28.75 gift certificate was offered as a gift from the Artisan Inn to cover the non-refundable amount* of the refunded deposit.  These gift certificates must be used by the end of the 2022 season before they are considered void.  These gift certificates must be used by the individual who made the initial booking and cannot be exchanged for cash if a guest cannot use them. These gift certificates can only be used towards accommodations and not the Twine Loft restaurant as the two businesses are run separately.

* The non-refundable amount is the amount outlined in the cancellation policy when a reservation was made.  When guests booked prior to Covid-19, it was stated on their invoice that there was  non-refundable $25 plus tax cancellation fee which helps our business cover costs incurred from taking and refunding reservations for any reason.  

Deferred deposit gift certificate 100% +10%

Guests who left their deposit for a future booking were issued two gift certificates. One for 100% of the deposited amount and an additional one for 10% of the deposit value as a thank-you from us.

The 10% gift certificate can only be used towards paying for accommodations.

The 100% gift certificate which equals the value of cash actually paid  and still in our accounts, can be used towards accommodations and or dining.

Cancelling a reservation that uses a deferred deposit gift certificate:

Once a new reservation is made with a deferred deposit gift certificate, the standard cancellation policy applies to that gift certificate.
EX: If you cancel between rebooking and 45 days prior to the booking, the 10% gift certificate will be voided and the 100%gift certificate will be refunded minus the cancellation fee outlined for that time period.
If you cancel within 8 days of the booking, the gift certificate is non-refundable and the remainder of the reservation charged to your credit card will not be refunded.
If you wish to postpone a second time, but not cancel, the gift certificate, including the 10%, can be fully reissued until 30 days prior to the first booked night. Within 30 day it is considered a cancellation and not a deferral and regular cancellation policies apply to the principal gift certificate.

Determining that you cannot use your deferred deposit gift certificate

We recognize that when guests made the decision to defer, we were not certain if restriction to travel would last another month or year.  Deferred gift certificates are good until the end of 2024, however, if you determine that a stay with us is not possible, we can refund the certificate.  The additional 10% gift certificate will be voided, not refunded, since this was a gift for leaving the deposit with us for a new booking and does not represent a deposit amount. The 100% gift certificate will be refunded to your credit card minus the $28.75 cancellation fee agreed to when the original booking was made.

Deposit and Cancellation Policies

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Our Policy Regarding Deposits and Cancellations

By completing a reservation guests acknowledge our policies and will not ask the inn to adjust them in case of a cancellation.

Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. It is a destination where people are encouraged to book in advance and there is no guarantee that if a reservation is cancelled we will have enough time to rebook that property. An accommodation night can only be sold once and if we do not sell it by the time the date comes, we can never recoup that opportunity again.   Deposits are put in place in exchange for a promise that we will turn away all future bookings for that time and space and will keep that space only for you.  We advise all guests to purchase trip cancellation/interruption insurance so that neither party is at a a large financial loss over a cancelled reservation.  Guest may also wish to look into complimentary travel insurance that may be provided by their credit card company. Please note that as the Covid-19 Pandemic has been on going since March 2020, cancellations resulting from Covid-19 related circumstance may not be considered unforeseen circumstance.   
These policies were last updated August 9 2023.

Insurance: Travel insurance should be considered as an essential part of your trip. If your credit card does not include adequate insurance, it is your responsibility to purchase travel insurance to cover any non-refundable deposits.  Because insurance can be purchased to cover cancellations due to unexpected events such as medical emergencies, flight cancellations due to extreme weather and Covid-19 the inn will not refund guest deposit should these occurrences cause a cancellation or interruption to your trip. 

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Artisan Inn Cancellation Policy

DEPOSIT & CANCELLATION POLICIES A (1-4 Nights) / B (5+ nights or $2000+)

Your deposit is determined based on what property you have booked.  There is a set amount for each property. Bookings exceeding 4 nights or $2000 (pre tax) will be charged a 25% deposit.  Our system cannot differentiate when to charge the set amount and when to charge 25%, so if a booking is made online meeting one of these two criteria our team will apply the difference to bring the deposit up to 25%.

POLICY A) BOOKINGS OF 1-4 NIGHTS:

WHAT DEPOSIT IS REQUIRED?

First night stay at regular season rate.  This will be outlined at the bottom of your invoice and on each property description on our website.

Between the time your payment is processed and 10pm Newfoundland time the following day, cancelled reservations will be subject to a fee valued at 6% of the deposit unless the reservation was made within 14 days of the first booked date. Bookings made within 14 days have 2 hours to request a cancellation under this policy, This covers the cost of the bank processing and refunding the deposit.

HOW LONG WILL THE DEPOSIT BE REFUNDABLE FOR?

Rooms & Studio Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $25 plus tax

Vacation Homes & Campbell Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $45 plus tax

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit becomes non-refundable 30 days prior to the first reserved date.

Shortening a stay during this period renders the deposit non-refundable and not applicable to the total for your stay.**
We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within 30 days. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

Rooms & Studio Suite: 21 DAYS PRIOR the total amount of the reservation is owed and may be processed by the inn.

Vacation Homes & Campbell Suite: 30 DAYS PRIOR the total amount of the reservation is owed and may be processed by the inn.

Should you request to cancel within the applicable time frame and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked.

POLICY B) BOOKINGS OF 5 NIGHTS+ OR TOTALLING MORE THAN $2000

WHAT DEPOSIT IS REQUIRED?

25% of the total reservation is due as a deposit.

HOW LONG IS THE DEPOSIT REFUNDABLE?

The deposit can be refunded up to 46 days prior to midnight on the first reserved date minus 10% of the deposit (including taxes) Guests can also opt to receive a gift certificate in their name worth 100% of the deposit***.

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit is non-refundable once the remaining balance is owed (see below)

We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

BOOKINGS OF 5 NIGHTS+ or Between $2000 – $3500 pre tax (either from one property or a combination of properties)

The remainder of the reservation is owed by 30 days prior and can be processed by the inn.

BOOKINGS TOTALLING MORE THAN $3500 (either from one property or a combination of properties)
the remainder of the reservation is owed by 45 days prior and can be processed by the inn. 

Should you request to cancel within the applicable time frame and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked.

The inn may refund a portion of the reservation should the space be rebooked by another individual. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.** Please consider this when deciding what form of travel insurance to purchase for your trip.

*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We recognize that many travellers have valid reasons for cancelling however it can have major financial implications for our business and can often be avoided with proper travel insurance. We will reimburse non-refundable portions of a deposit if we are able to rebook the space with a new client at the advertised price. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a guest who is already booked may ask to switch to a property left vacant leaving their own reservation vacant, it is completely at the discretion of the inn to determine what amount can be refunded. We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above.

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Please see our policies section on our website for details on this

For information about travel shutdowns due to Covid-19 border closures please visit our policies page

Extreme Weather Advisory of Wind, Rain or Snow: While it seldom happens during our 6 month season, should an extreme weather warning be in effect for your day of arrival and you do not feel comfortable driving to Trinity, we will offer a gift certificate for the value of the impacted dates valid for 1 year. This applies only to the day(s) of the weather warning is in effect as guests should be safe to drive out for the remaining days of their reservation.  Guests who are not in province when extreme weather causes a cancelled flight or ferry must have travel insurance in place to cover non-refundable deposits.

Confirmation of Cancellation: You must receive a confirmation that your cancellation request has been received by the inn (in form of email or cancelled invoice) for a reservation to be considered cancelled. Emails requesting to cancel can sometimes go to spam and be missed by us. It is the responsibility of the guest to confirm we have received the request in order for remaining balance not to be charged.

*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED 

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION  Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We will reimburse non-refundable portions of a deposit if we are able to rebook the space. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a length shorter than our minimum night stay in order to refill it, it is completely at the discretion of the inn to determine what amount can be refunded. 

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on when the booking was cancelled and what policy applied. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won’t be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax.

****GIFT CERTIFICATES ISSUED FOR TRAVEL SHUT DOWN TO NEWFOUNDLAND:

Travelers should have appropriate insurance in place to claim the non-refundable portion of the booking and should consider purchasing “Cancel For Any Reason” Insurance which covers travelers until 48 hours prior to their departure for Newfoundland.

The policy listed below is what we can guarantee.  When it comes to shut downs, we will work with guests on a case by case basis. Depending on the time of the year this happens we may be more flexible than what is stated below but cannot determine how prior to such a situation occurring. Please understand our reason for not guaranteeing a full monetary refund  is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down. Covid-19 is now an unpredictable but foreseeable circumstance. Our business is popular with residential travelers who are not impacted by border shut downs and we operated successfully during 2020 with only their support. We are thrilled to welcome back our off-island visitors, however, we cannot shoulder the full financial risk an off- island traveler takes when they decide to come to Newfoundland during the pandemic. Should we be able to rebook the cancelled dates, we can discuss the points above in **.

For travel shutdowns announced between 30 days of your stay at the inn and 48 hours prior to your departure for Newfoundland

50% of the non-refundable payment will be refunded as a gift certificate.  The other 50% not refunded should be covered under a “Cancel For Any Reason” Insurance Policy. It is your personal decision to purchase insurance that protects your non-refundable trip investment. 

For travel shut downs announced in the 48 hours prior to your departure to Newfoundland

-This is typically when Cancel for Any Reason Insurance can no longer be applied-

For bookings valuing less than $1000 pre-tax 100% of the non-refundable portion will be refunded as a gift certificate

For bookings valuing  $1000 – $2000 pre-tax, 80% of the non-refundable portion will be refunded as a gift certificate

For bookings valuing $2000+ pre-tax, 50% of the non-refundable portion will be refunded as a gift certificate

We can discuss refunds for the remaining balance based on what we manage to rebook in that time frame.

Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time.

****GIFT CERTIFICATES ISSUED INTER-PROVINCIAL NON-ESSENTIAL TRAVEL SHUT DOWN: We understand that if you are travelling within your own province you likely do not have travel insurance to cover cancellations. Should a non-essential travel ban be imposed for your reserved visiting time, the Artisan Inn will issue a gift certificate for the amount on file.  Please understand our reason for not guaranteeing a full monetary refund (versus gift certificate) is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down.

Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time. Please note that the majority of properties can still safely operate during the most restrictive levels of Covid-19 and we are unlikely to cancel on a guest due to travel shut downs. 

Should you contract Covid-19 prior to your arrival:

Many travel insurance companies now consider contracting Covid-19 as an unforeseen illness that can be covered. If guests do not want to lose money from deposits, it is the responsibility of the guest to ensure they have travel insurance that will cover such a situation and understand what costs will be covered.  Consider checking with your credit card provided to see if you receive any automatic coverage for using your credit card to book the stay.

 

FAQ

Accommodation Questions: Questions 1-6

Preparing for Travel and Arrival: Questions 7-18

Activities Based on Time and Season: Questions 19-24

Questions Upon Arrival: Question 25

1. Can I find accommodation in Trinity without making reservations ahead of time?

2. I want to be near attractions, but I don’t wish to stay in a “touristy” area, is that possible in Trinity?

3. Why does the Artisan Inn require an immediate deposit?

4. Why is there still a an administration fee even if I cancel right after booking?

5. What is the best room or vacation home to rent if someone in our party requires a wheelchair, or has mobility issues and should avoid stairs?

6. Fisher Cove Room or Fort Point Room appear to be the exact same rooms as Campbell Suite.  Why is Campbell house listed as a suite when it is a full private home.

7. Is there Cell Phone Service In Trinity?

8. Do all properties have a good wifi connection

9. What type of clothing should I pack?

10. Where is the last gas station before getting to Trinity?

11. I am renting a vacation home, where should I shop for groceries?

12. I am renting a vacation home, is there a place in the area to purchase wine and spirits?

13. What is the difference between Trinity Bay, Trinity Bight and Trinity?

14. When I enter Trinity on Google Maps two Trinity’s appear, which one is correct?

15. Someone in our party has health issues, where is the nearest Hospital in case of emergency?

16. My flight arrives in St. John’s late at night, is it safe to drive to Trinity at night?

17.I will not have a car while in Newfoundland, is there transportation to Trinity from St. John’s?

18. Can I rent a car upon arrival in Newfoundland?

19. When is the best time to see icebergs in Newfoundland?

20. When is the best time to see puffins in Newfoundland?

21. When is the best time to see whales in Newfoundland?

22.When is the best time for berry picking in Newfoundland?

23. When do most attractions open in the area?

24. Can I fish for cod while in Newfoundland?

Accommodation Questions

1.  Can I find accommodation in Trinity without making reservations ahead of time?

It is always best to book ahead of time.  While there are many B&Bs and small inns in the area there are no larger hotels which means that there are a limited number of rooms in comparison to the amount of people who wish to visit the area.  While last-minute bookings are easier in May and October, please keep in mind that many businesses determine opening and closing dates based on pre-bookings so you may arrive and discover that many accommodations and dining options are closed.

2. I want to be near attractions, but I don’t wish to stay in a “touristy” area, is that possible in Trinity?

Absolutely.   Most attractions in Trinity are located on the north arm of Trinity, while the majority of Artisan Inn properties are located on the mid-section of the southwest arm along Fisher Cove (it takes roughly 5-10 minutes to walk to most attractions from Artisan Inn properties).  Our side of town is mainly occupied by seaside houses and private properties so there are fewer pedestrians and fewer vehicles passing on the roads.  This means that guests of the Artisan Inn can enjoy being just a few minutes walk away from restaurants, the theatre, boat tours and museums while also experiencing the tranquility of a genuine Newfoundland out-port experience while relaxing on the premises.

3. Why does the Artisan Inn require an immediate deposit?

Our rooms and vacation homes are often booked out early and, as a result, we turn away over a thousand visitors a year because we are full.  When guests cancel at the last minute it means that a space, which could have been booked many times over, will sit empty.

4. Why is there still a an administration fee even if I cancel right after booking?

The administrative fee covers costs of processing the reservation, generating and sending confirmations, removing the reservation from our systems and the fees charged by the credit card companies for processing and refunding the down payment.  We understand that sometimes guests can make mistakes with their dates or itinerary, which is why for the first 24 hours after a booking we only charge 6% to cover credit card fees.

5. Best room or vacation home to rent if someone in our party requires a wheelchair, or has mobility issues and should avoid stairs.

Please note that dure to the historic nature of many of our properties, none are officially wheelchair accessible.

The Studio Suite, located in Barbour Place, is a wheelchair friendly room.  Parking is available next to the door, a ramp system connects the parking area, the suite, the ocean side deck and the restaurant where breakfast and dinner are served.  Wide doorframes allow for easy mobility. Please note the that bathroom does have a tub versus walk in shower. We recommend that you look at the photos on the STUDIO  profile page. The Barbour Place, where the Studio Suite, is located can also be rented as a 3 bedroom private vacation home under special circumstances.

While we have no vacation homes with both a bathroom and bedroom on the ground floor, Admiral’s Lookout, Cove Cottage and Harbour House have pull out couches and washrooms on the main floor if someone wants to avoid going up and down the stairs during their stay.

We do not recommend guests with mobility issues to rent Gover House as it has a long path to access it and while one bedroom is on the main floor both bathrooms are on the second floor.

6. Fisher Cove Room or Fort Point Room appear to be the exact same rooms as Campbell Suite.

Prior to the pandemic Campbell House was always rented by the room, however, we found that during the pandemic it was easier on HR to rent it as a full property and we have enough guests interested in renting the entire property privately that we have decided to go that route.  We still list the individual rooms on our website since during the early May and late October we do sometimes rent the rooms individually.   The Campbell House is listed as a suite versus a vacation home because guests do not have access to a full kitchen (there is a coffee station, toaster and microwave but no ability to cook).  Our concern is that guests will make the assumption there is a full kitchen if they see it listed as a vacation home.

Preparing for Travel and Arrival

7. Is there Cell Phone Service In Trinity?

Telus and Bell both offer cell phone service in Trinity. Rogers does not seem to work anywhere in the Bonavista Peninsula past Clarenville.  We suggest before arriving in Trinity to set up wifi calling on your cell phone. This will allow you to make and receive free clear calls on your cell phone when you are connected to our wifi network.

8. Do all properties have a good wifi connection

Yes. All rented properties have their own wifi network.

9. What type of clothing should I pack?

When travelling to Newfoundland it is always best to wear layers.  Temperatures can change quickly as the day progresses and it is always a good idea to bring rain gear.  With lots of hiking trails in the area a good pair of comfortable walking shoes is a good idea.  Don’t be mistaken, it does get warm in Newfoundland, so don’t forget to bring some lighter clothing as well.

10. Where is the last gas station before getting to Trinity? 

There is an Esso as well as an Irving located in Lethbridge approximately 30 minutes before reaching Trinity.  A smaller independently run service stations are located just minutes away from Trinity in Port Rexton.

11. I am renting a vacation home, where should I shop for groceries?

For the largest selection of groceries guests can stop into Sobeys or Walmart while in Clarenville, one hour before reaching Trinity.  Once in Trinity a Value Foods grocery store, as well as small convenience stores are located just a few minutes drive from the Artisan Inn.

12. I am renting a vacation home, is there a place in the area to purchase wine and spirits?

There is a NLC (Newfoundland Liquor Corporation) Express located just 10 minutes from Trinity in Port Rexton.  Despite being small, the store offers a well chosen selection of wines, spirits and beers.  For a much larger selection visitors should visit the NLC in Clarenville as they make their way to Trinity.  This full liquor store offers a very large selection of wines from all over the world as well as spirits and beers.

13. What is the difference between Trinity Bay, Trinity Bight and Trinity?

Trinity Bay is the body of water surrounding the eastern side on the Bonavista Peninsula and the eastern side of the Bacalieu Trail.

Trinity Bight is a cluster of communities on the Bonavista Peninsula.

Trinity is the historic town located off of route 239 where the Artisan Inn as well as many historic buildings and the theatre are located.

14. When I enter Trinity on Google Maps two Trinity’s appear, which one is correct?

The Artisan Inn is located in the town of Trinity, Trinity Bay in Eastern Newfoundland.  Another Trinity is located on Bonavista Bay, in Central Newfoundland.  This can be confusing since our Trinity is located on the Bonavista Peninsula. When searching for driving directions on a gps be sure to select “Trinity, Trinity Bay”.   Some internet mapping systems have the Artisan Inn and Twine Loft Restaurant marked in the incorrect location.  Always rely on the gps coordinates provided on this site and know that we are located aproximately 3 hours from St. John’s.

15. Someone in our party has health issues, where is the nearest hospital in case of emergency?

One hospital is located in Bonavista approximately a 40 minutes drive from Trinity.  A second hospital is located in Clarenville approximately an hour drive from Trinity.  Newfoundland has a 24 hour healthline which guests can call free of charge in case of emergency.  An ambulance service is available in Trinity in case of emergency.  Further information and contact numbers are provided in the Artisan Inn room directories.

16. My flight arrives in St. John’s late at night, is it safe to drive to Trinity at night?

It is not recommended that you drive late at night due to the high volume of moose on the roads.  Moose can be very difficult to spot at night and fog is quite common in the evening.  Always be alert when driving and avoid trips at dawn and dusk.

17. I will not have a car while in Newfoundland, is there transportation to Trinity from St. John’s?

Yes there is a service called Bonavista Cabs.  For approximately $40-$60 per person this cab (a large van) will pick up passengers in St. John’s (passengers can be picked up from their homes, hotels, the airport…) and will be driven to Trinity and dropped off at the Artisan Inn.  The service will also take passengers back to St. John’s from Trinity.  The service leave Trinity once a day (except Saturdays) early in the morning and leaves St. John’s for Trinity early in the afternoon.  Despite this service we he highly recommend that visitors come by car as there is no public transport within Trinity Bight and there is much to do in surrounding communities just a short drive away.

18. Can I rent a car upon arrival in Newfoundland?

Depending on the month, but we always recommend booking your vehicle as soon as you make any reservations for flights and accommodations.  Vehicles for July and August tend to start selling out by February. There are fewer rental cars than visitors who need them in Newfoundland.  People have often been forced to cancel their accommodation bookings province wide because they have not been able to rent a car upon arrival.

Activities Based on Time and Season

19. When is the best time to see icebergs in Newfoundland?

Late May and June are often the best times to see icebergs. Follow us on Facebook and we will post updates on when they are in Trinity Bay.  www.icebergfinder.com is also an excellent tool for following icebergs.*

20. When is the best time to see Atlantic Puffins?

The Atlantic Puffin spends most of its life a sea and returns to land breed in late spring (Mid May to Early June) and early summer (Mid August).  Visiting Elliston, just a 30-40 minute drive from the Artisan Inn is one of the best locations in Newfoundland to spot Atlantic Puffins from land*.

21. When is the best time to see whales in Newfoundland?

Most of the whales will arrive after the capelin do, which is often mid-June until late August and early September.  While the majority of humbacks do leave by September, some do remain and other species remain in the fall as well including Sperm Whales , super pods of Dolphins and Orcas. Follow us on Facebook and the Artisan Inn will post updates about whales spotted in the area.  Two whale watching tours leave from within walking distance of the Artisan Inn*.

*Guarantees can never be made on the arrival of icebergs, puffins and whales.

22. When is the best time for berry picking in Newfoundland?

Mid August to early September is the best time to pick berries in Trinity.

23. When do most attractions open in the area?

Many provincial attractions open for May 24 weekend (the 3rd weekend of May), but a handful of shops, tours and restaurants open earlier than that.

24. Can I fish for cod while in Newfoundland?

People can only fish for cod during the Food Fishery.  The dates for the food fishery are determined by the government and boats are limited to 5 cod per person and a max of 15 cod per boat.  The cod caught during the food fishery cannot be sold for commercial purposes.  There is no tour that offers such an experience officially, but sometimes local fisherman will take visitors out and let them jig a cod.

 

Booking Engine Troubleshooting

 

Here is a list of topics you will find in this section:

ACCOMMODATIONS RESERVATIONS

  1. A. When I enter dates and hit search nothing happens.  B. Only one accommodation comes up.
  2. The calendar on the left shows green for availability, however, everything comes up as sold out.
  3. Is there any flexibility for minimum night stays?
  4. What does it mean if a property shows $0 when I am trying to book?
  5. If a property says Sold Out during a search does that mean it is sold out for all the dates I am looking for?
  6. How do I book multiple rooms or houses, switch accommodations during my stay, or add a reservation for the Twine Loft?
  7. Once I have completed the booking form and provided a deposit, is my booking official?
  8. What if I am not 100% sure how many people will be in my party?
  9. Why is the deposit amount requested on the online booking system not the same amount described in the deposit policy?

TWINE LOFT RESERVATIONS

  1. What is the difference between a dinner reservation request and an actual reservation?
  2. Why can’t I select the dinner time I want?
  3. How do I provide a credit card for dinner reservations?
  4. How is my credit card information stored?

1. A) When I enter dates and hit search nothing happens. 

Make sure you have selected your chosen category.

1. B) Only one accommodation comes up.

You should always see all the item options for that category, and it will indicate whether or not they are available.  If you only see one room or house showing up, it may be a glitch in the system, so we recommend you refresh the page and start over.

2. The calendar on the left shows green for availability, however, everything comes up as sold out.

The calendar on the left shows if at least one item in the category (rooms or vacation homes) is available. If it shows red, it means all items in the category are booked that date, if it shows grey it means the property is not open in the system for booking. However, while each day may have an item available, there may not be an item (house or room) with consistent availability for dates selected.

ex: In the photo below, the VACATION HOME category has been selected. The calendar on the left shows that on the 13th all vacation homes are booked, but there is availability from the 14th-18th. But once selected, all houses show up as SOLD OUT.  This is because while different houses are available on different dates, no one house is available for all 4 dates consecutively.  To confirm which dates are in fact available for each date you can

A) Select each date individually and see which house shows as available (select a check in date and select the next day for check out)
B) Click AVAILABILITY (below SOLD OUT) on the specific item and it will show you the availability for that particular house.  In this example, Nathaniel House is showing as available on the 15th and 16th only.  Using these tool can help you determine if adjusting dates can make a booking possible, or potentially switching houses part way through.

 

 

3. Is there any flexibility for minimum night stays?

Some vacation homes require a minimum night stay, however, we may be willing to rent them for a shorter amount of time if less than the minimum is available between existing bookings or if the booking does not disrupt a larger block of availability (this second options is at our discretion). Please contact us directly if you wish to inquire about booking something with a minimum night stay.  During should season please note rates are often based on a two night stay so requesting a one-night stay may cause an adjustment to the rate if we permit it.

4. What does it mean if a property shows $0?

In order to take the occasional booking out of season or start taking requests for next year, we have left certain rooms and houses open so that requests can be submitted.  If $0 is showing it means that we need to review the request first and will be responding to you as soon as possible to let you know if your request is possible and what the price will be. No booking is official until a deposit has been processed.

5. If a property says Sold Out during a search does that mean it is sold out for all the dates I am looking for?

Not necessarily.  If any of the dates you request are not available, the specific room or house will show as sold out. For example (please see pictures below) if you request May 1-5 2018 for Lighthouse Keeper’s Room it will show as sold out, even though May 1,2 and 3 are available. If your dates are at all flexible, or you do not mind switching spaces, we recommend that you select the property or room you are interested in (even if it says sold out) and click the Availability button below the SOLD OUT and Details on the left side of the listing. This will show you an individual calendar for that property.

6.How do I book multiple rooms or houses, switch accommodations during my stay, or add a reservation for the Twine Loft?

If you wish to book multiple rooms or houses, add dinner reservations, or switch rooms or houses during your stay, select the first item you wish to book then before filling out your information select Add to Booking found in the upper left corner.

7. Once I have completed the booking form and provided a deposit, is my booking official?

In general yes, however, please understand  Many of the properties we own are managed by us and owned by other people.  If we do not feel that your group (depending on size, age of guests, intentions of use) is not appropriate for that space, or length of stay, we reserve the right to decline the booking and refund the deposit. Guests may cancel their reservation free of charge until midnight of the day the reservation was made.

8. What if I am not 100% sure how many people will be in my party? 

The price of the accommodation can often fluctuate depending on how many people are in the party.  We suggest you enter the number of guests you think will be in your party and we can always adjust it once your plans change (so long at it does not exceed the max number).  Trinity is a small village and the manager, owner, and various staff members live throughout the village, so sneaking additional people into the vacation home is not something that goes unnoticed.  Guests renting multiple vacation homes still need to respect the max number of guests allowed in each individual house at a given time.

The following Topic applies to bookings of 5 nights or longer or shoulder season bookings.

9. Why is the deposit amount requested on the online booking system not the same amount described in the deposit policy?

We have recently introduced an online payment gateway to our reservation system.  Unfortunately, we are only able to set the deposits for each room and house at a set amount, this amount is the first-night stay rate during peak season (June – September). This does cause some issue for both shoulder season bookings when rates are lower and bookings of 5 nights or longer when the deposit required is higher.  If our following solutions do not work for you, we suggest you book with us directly via email or phone since we can override the deposit amount from our end.

Shoulder Season

If you are booking multiple nights in the shoulder season, when nightly rates are lower, your deposit will still be based on the first-night stay rate during the regular season.  If you are only booking for a 1 night stay this will make no difference and the system will never charge you more than the total night stay.

EX: If you booked a room in the shoulder season for 2 nights that is $125 instead of the regular rate $195 per night, your total bill will be $250 plus tax and the deposit requested in our system will be $195 plus tax.  If you book a 1-night stay at $165 the system will charge you for the total amount $165. Do not be concerned that you will be charged higher than your total bill, this cannot happen.

Requiring extra deposit for longer stays

Because we operate in such a limited tourist season, it can be risky for our business to block a property for an extended stay without an adequate deposit. If you are renting a Vacation Home or Room for 5 days or longer the 1st night stay deposit set in our system will not be enough to guarantee the booking.  We will create a secondary deposit charge through our Stripe Payment system to make up the difference for the required 25% deposit.  The Stripe System captures a customer’s credit card details without showing the number to anyone on our administration team, so you can rest assured that your credit card details are safe and secure.

Ex: you reserve a house for $250 a night for 8 nights ($2000), however, the deposit amount is set for $300 because this is the 1-night regular season rate. The Checkfront program will process the $300, which is only 15% of the $2000 total owed.  Our administrator will create a second charge to be applied to the credit card you supplied for the extra 10%, $200.  This will happen within a day or 2 of your initial booking.

You will be notified if and when an additional charge goes through and it will reflect on your invoice. Should you have a question or concern regarding this process, or wish to pay the full 25% deposit all at once, we suggest calling or emailing us directly instead of using our online booking system.  If the amount provided through Checkfront is close to 25% we may choose to leave it as it is.

TWINE LOFT RESERVATIONS

1. What is the difference between a dinner reservation request and an actual reservation?

The number of guests we can accommodate in our dining room is dependent on the sizes of the various bookings we have each night.  For this reason, you can only make a reservation request on our system, not a confirmed booking, so we are able to first confirm that your reservation will fit.  We have chosen not to block off settings that are already full because this would also prevent you from expressing interested in being put on the waitlist for a particular date or time. Because of changing travel plans we often do have to call one or 2 sets of guests on our waitlist. If we have all your details ahead of time from the request form you filled out, it means that we can accommodate any special requirements even if we are finding out that we have space for you at the last minute.

Your request will not be official until we switch your invoice from saying “dinner reservation request” to “dinner reservation” and the item dinner confirmation is added to the invoice.  You will receive a communication from us and if we are full we can offer you a position on the waitlist.

2. Why can’t I select the dinner time I want?

The Twine Loft offers 2 dinner sittings from June through September at 5:15 and the other at 8:00pm. During May and October there is only one dinner sitting at 7pm.  If you cannot select a time to make a request, it is because that particular time is not available during that month.

3. How do I provide a credit card for dinner reservations?

Our system indicates that a credit card is required to reserve a table, however this is not provided when making a request.  This is because

A) We only take the credit card number if we can confirm the reservation and you are only submitting a request at that stage.
B) Credit Card numbers are only used to hold the reservation, the only way for us to collect your number safely through the online form would be to charge you for something which we don’t want to do if we cannot confirm the dinner. (Credit card numbers are only charge if a guest cancels within 24 hours of the dinner itself, however, guests coming for dinner can pay at the table with credit card, cash or debit)

Once we confirm that there is space, we will call you for your credit card number. If you are not available, you can call back or email us, but please separate your number into two separate emails.

4. How is my credit card information stored?

We use a system called STRIPE to store your credit card information. Once entered we can only see your name and the last 4 digits of your card. We can generate a charge through our system (ex if we need to charge a cancellation fee) however, no one including our own staff can see your entire number exp or cvc and use it to make purchases elsewhere.

I want to speak to someone from the inn to make a reservation.

We have provided this booking engine for your convenience; however, we are always here to assist guests with their bookings or questions about the area.  If you are not sure which accommodation will suit you best we can often advise after asking you a few questions.

Contact Us:

Local Phone: 1-709-464-3377
Email: info@trinityvacations.com

Thank you,
Marieke Gow Artisan Inn & Twine Loft Manager

Gift Certificates

Help someone celebrate a special occasion with a gift certificate to the Artisan Inn or Twine Loft.

Gift Certificates can be purchased via our ONLINE BOOKING ENGINE.  If the amount you wish to purchase is not available please contact us directly.  You can either print the certificate and deliver it to the recipient or include the recipient’s email and schedule it to be emailed to the recipient on a particular date.  You will have the opportunity to write you own message to the recipient on the gift certificate.

Accommodations:

Because the prices of our rooms and vacation homes vary, we suggest people purchase gift certificates of a monetary value versus “a night stay”.  This also avoids the person with the gift certificate being limited to certain accommodations that may be full when they are looking to visit.

Monetary Gift Certificates can be used towards both accommodation and dining at the inn.


Searching Availability…


Pricing guide during the high season:

Rooms vary between $189-$250 plus 15% tax during the high season

Vacation Homes vary between $330 – $500 plus 15% tax during the high season

Dining:

Because our meals are a set price, you may purchase either a monetary gift certificate or a service gift certificate.  Monetary gift certificates can be purchased through the ONLINE BOOKING ENGINE and Dinner for 2 gift certificates must be requested directly by call or email.

For example

A gift certificate of $150 can be purchased and created through our website. You will have the opportunity to write a special message on the gift certificate and decide if you would like it emailed to you or set a specific date for it to be emailed directly to the recipient.

A gift certificate that shows no monetary amount and says “Dinner for 2” must be booked directly via email or telephone.

Dinner for 2 pricing
We can adjust the price appropriately for different party sizes

Should you decide to purchase a gift certificate for Dinner for 2, an 18% gratuity will be incorporated in the price of the gift certificate. This is because the guests will not be presented with a bill for the payment of these services at the end of the evening.

Dinner for 2 pricing (pricing may be subject to change based on 2020 rates)

2 X $65 3-course meal = $130

2 X 15% tax on $65 =  $19.5

2 X 18% gratuity on $65= $26.91

Gift Certificate Total: $172.9

Using a Gift Certificate and Cancellation Policies

Using a Purchased Gift Certificate for Accommodation Bookings

A gift certificate that was purchased through our online booking system will display a code.  This code can be entered when making a reservation online to count towards your balance.  If the balance of your reservation is less than the total of your gift certificate, the digital copy of our gift certificate will automatically adjust the show the balance.  Please note that the value of the gift certificate used to secure the downpayment of the reservation will be treated as a regular down payment and cancellation policies will apply to the value of the provided gift certificate.

If you plan to use a gift certificate for dining and you are not a registered guest of the Artisan Inn please provide your gift certificate code when you make your reservation.

Using a donated gift certificate for Accommodations Bookings

Guests with donated gift certificates who are booking the exact value of the gift certificate will be required to provide a credit card that is valid between the date of booking and the date of the stay.  No deposit will be charged to the card at the time of booking, however, should guests cancel their booking, their card will be charged in accordance with the standard deposit/refund policy.  Example – if a guest cancels within a window that stated a deposit is only partially or non-refundable, the card provided will be charged for what would have been withheld from a deposit refund.

Blackout dates & conditions:  Certain blackout dates may apply to your accommodations gift certificate.

General: If someone has a gift certificate for 1 night in a vacation home, the Artisan Inn will, in most cases, waive the minimum 2 night stay (or 3 night depending on the vacation home).  The minimum night stay will not be waived if bearer of the gift certificate only wishes to reserve for 1 night and it creates two 1 night vacancies before and after the requested night.
Ex: if May 4, 5 and 6 were available for booking a particular house, the gift certificate cannot be applied to May 5th, unless the bearer also reserves and pays for an additional night stay before or after.

Specific Blackout dates: A donated gift certificate may not be applied to the Saturday of any long weekend.

Multi-day stays using a gift certificate

Guests booking a multi-day stay will be charged  a down payment for the first night stay and may apply their gift certificate to the balance upon check out.

If you have a service style gift certificate (Dinner for 2) or an older version of our gift certificates, issued before March 2018 (these usually display a number starting with AI or TL), you must bring the physical gift certificate with you in order to redeem its value.

Charitable Donation Gift Certificate Requests:

We believe it is important to give back to the community that gives so much to us. Over the years we have donated annually to a wide variety of organizations and individuals. We wish we could say yes to every donation request we receive from organizations fundraising for fantastic causes, however, as donation requests increase every year, we have decided to focus our annual charity budget on organizations that meet one of the following criteria:

A: The organization / cause contributes to our local community (The Trinity Bight/Bonavista Peninsula Region) in a way that aligns with the inn’s vision and goals for the region.

B: Our own employees have in the past or currently directly benefit from the work of the organization / cause.

C: The organization / cause is one that an Artisan Inn employee is passionate about and volunteers their time to.

If you would like to request a donation for your organization, please answer the following questions to help us determine if the organization meets our donations mandate. Please understand that we may not be able to donate to every request that meets our mandate if our annual charity budget has already been fully allocated for the year.

Please Describe the organization you are fundraising for.

What is your (the person requesting the donation) involvement with the organization?

How does the organization you are fundraising for meet the criteria listed above?

How will the donation from our business generate revenue for the organization?

Will it be used

In a silent or live auction?
As a raffle prize or door prize to entice higher registration at your event?
As a prize to a contest winner?
Other

How will the money earned from the donation be spent?

Is this a one-time event or an annual event?

When do you need the requested gift certificate?

WHO TO CONTACT

Please email your requests to info@trintiyvacations.com

We prefer you contact us with gift certificate requests by email rather than phone so we may keep your information on file in case we increase our budget in the future or an organization that traditionally depends on an annual donation no longer requires our assistance.