Booking

ONLINE RESERVATIONS –  NOW TAKING ROOM, VACATION HOME AND DINING ROOM BOOKINGS FOR MAY – OCTOBER 2024

Please note our accommodations are not pet friendly 

See details below the booking calendar for tips on how to get the best search results.  This includes how to see the full availability calendar for each individual property and room.


Searching Availability…


THE INFORMATION BELOW WILL HELP YOU USE OUR BOOKING SYSTEM.

TWINE LOFT DINNER RESERVATION REQUESTS
Please set check-in and check-out to the same date and select the TWINE LOFT RESERVATION REQUEST category, otherwise, it may show as unavailable. If you are booking accommodation and want to keep it under the same booking, click ADD ITEM after you select your first item.

Once a request is submitted through our system we will double check our space and capacity and contact you by phone to collect your credit card information to hold the table if we have space, or inform you of other dining times available. The cancellation policy is outlined in the booking form. We ask a number of questions in the request form as we are a set menu restaurant and want to be sure we are aware of what needs we should accommodate for your party as we plan the menu.  Should you book by phone or email, you will still need to complete a digital dinner form which we will email to you.

CHECKING ALL AVAILABILITY FOR AN ITEM: Sometimes something may only be partially unavailable for your select dates, or you may have flexibility. To see all available dates for a particular property do the following…

1. Pick the category you want to book in (rooms or vacation homes).
2.
 Below the AVAILABLE or UNAVAILABLE/PARTIALLY UNAVAILABLE status for each accommodation there is an AVAILABILITY button. this will show you the monthly availability calendar for that specific accommodation. 

MINIMUM NIGHT STAY: Some accommodation or high season dates may require a 3 night minimum. Sometimes we are willing to book for fewer dates than the max capacity, especially when there are only limited dates available.   

SEEING MORE PICTURES AND DETAILS: If you want to see more pictures or details about a property,  visit those section of our website under ACCOMMODATIONS

MAKE SURE YOU HAVE YOUR DESIRED CATEGORY SELECTED: You will only see results for the category select, click CATEGORIES above the properties showing to go back to categories

SELECT CHECK IN AND CHECK OUT DATE FOR PRICING TO SHOW
Should an accommodation show at $0 this is a glitch in our system or it is not officially open to be booked. Should you submit a booking we will reach out to you to let you know the correct pricing. 

GIFT CERTIFICATES

Gift certificates for varying amounts can currently be ordered and paid for through our online booking system.  When purchasing, you can decide to fill out the recipient’s email to have the gift certificate emailed directly to them on a date of your choice, or fill out your own email to receive the gift certificate directly and print a copy to present as a gift. If you would like us to print a hard copy and send it to you or the recipient, you can contact us after you have purchased the gift certificate. If you would like to purchase a certificate for an amount not listed please contact us.

Call 709 464 3377 

email: info@trinityvacations.com

Artisan Inn Policies

DEPOSIT & CANCELLATION POLICIES

BOOKINGS OF 1-4 NIGHTS:

WHAT DEPOSIT IS REQUIRED?

First night stay at regular season rate.  This will be outlined at the bottom of your invoice and on each property description on our website.

Between the time your payment is processed and 10pm Newfoundland time the following day, cancelled reservations will be subject to a fee valued at 6% of the deposit unless the reservation was made within 8 days of the first booked date. Bookings made within 8 days have one hour to request a cancellation This covers the cost of the bank processing and refunding the deposit.

HOW LONG WILL THE DEPOSIT BE REFUNDABLE FOR?

Rooms & Studio Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $25 plus tax

Vacation Homes & Campbell Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $45 plus tax

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit becomes non-refundable 30 days prior to the first reserved date.

Shortening a stay during this period renders the deposit non-refundable and not applicable to the total for your stay.**
We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

Within 15 days of the first reserved date*, the total amount of the reservation is owed and may be processed by the inn. Should you request to cancel within 15 days of the reservation and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked.
Exceptions on final balance due date made for reservations taking place in May & October. See below.

BOOKINGS OF 5 NIGHTS+ OR TOTALLING MORE THAN $2000

WHAT DEPOSIT IS REQUIRED?

25% of the total reservation is due as a deposit.

WHEN WILL REMAINING BALANCE BE OWED?

for any property or room can be refunded up to 45 days prior to midnight on the first reserved date minus 10% of the deposit (including taxes) Guests can also opt to receive a gift certificate in their name worth 100% of the deposit***.

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit is non-refundable within 45 days of the first booked date.

We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

BOOKINGS OF 5 NIGHTS+ or Between $2000 – $3500 (either from one property or a combination of properties)

The remainder of the reservation is owed by 30 days prior and can be processed by the inn.

BOOKINGS TOTALLING MORE THAN $3500
the remainder of the reservation is owed by 45 days prior and can be processed by the inn. 

The inn may refund a portion of the reservation should the space be rebooked by another individual. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.** Please consider this when deciding what form of travel insurance to purchase for your trip.

SHOULDER SEASON RESERVATIONS


Reservations fewer than 5 days in MAY OR OCTOBER
 (Excludes multi-property bookings, then the 15 day policy above is applied) 8 Days Prior to the first reserved date*, the total amount of the reservation is owed and may be processed by the inn. Should you request to cancel within that period and the inn has not yet charged the remaining balance, the inn still retains the right to charge the remainder of the stay to the individual who reserved.,** , ****

*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We recognize that many travellers have valid reasons for cancelling however it can have major financial implications for our business and can often be avoided with proper travel insurance. We will reimburse non-refundable portions of a deposit if we are able to rebook the space with a new client at the advertised price. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a guest who is already booked may ask to switch to a property left vacant leaving their own reservation vacant, it is completely at the discretion of the inn to determine what amount can be refunded. We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above.

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Please see our policies section on our website for details on this

For information about travel shutdowns due to Covid-19 border closures please visit our policies page

Extreme Weather Advisory of Wind, Rain or Snow: While it seldom happens during our 6 month season, should an extreme weather warning be in effect for your day of arrival and you do not feel comfortable driving to Trinity, we will offer a gift certificate for the value of the impacted dates valid for 1 year. This applies only to the day(s) of the weather warning is in effect as guests should be safe to drive out for the remaining days of their reservation.  Guests who are not in province when extreme weather causes a cancelled flight or ferry must have travel insurance in place to cover non-refundable deposits.

Confirmation of Cancellation: You must receive a confirmation that your cancellation request has been received by the inn (in form of email or cancelled invoice) for a reservation to be considered cancelled. Emails requesting to cancel can sometimes go to spam and be missed by us. It is the responsibility of the guest to confirm we have received the request in order for remaining balance not to be charged.

Have questions about our booking engine?  Check out our Booking Engine Troubleshooting page for answers to these and more questions…

-Is there any flexibility for minimum night stays?
-Why do Twine Loft Dinner reservation and breakfast requests appear when I am filling out my booking form?
-If a property says Sold Out does that mean it is sold out for all the dates I am looking for?
-How do I book multiple rooms or houses, switch accommodations during my stay, or add a reservation for the Twine Loft
-Can I speak with someone from the inn to make a reservation instead of using the booking engine?

BOOKING ENGINE QUESTIONS

Search Engine Tips:
1. Don’t forget to select the category you wish to search in after you have picked your dates. Categories can be found in a column below the search dates.
2. If you are using the calendar to select dates, the last date you select is the date you are leaving, not the last night you are staying.
3. For dinner reservations select the same check-in and check-out date.