!COVID-19 Notice! Special policies regarding inter-provincial non-essential travel shutdowns included at the bottom of the page.
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Our Policy Regarding Deposits and Cancellations
Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. It is a destination where people are encouraged to book in advance and there is no guarantee that if a reservation is cancelled we will have enough time to rebook that property. An accommodation night can only be sold once and if we do not sell it by the time the date comes, we can never recoup that opportunity again. Deposits are put in place in exchange for a promise that we will turn away all future bookings for that time and space and will keep that space only for you. We advise all guests to purchase trip cancellation/interruption insurance so that neither party is at a a large financial loss over a cancelled reservation. Guest may also wish to look into complimentary travel insurance that may be provided by their credit card company. Please note that as the Covid-19 Pandemic has been on going since March 2020, cancellations resulting from Covid-19 related circumstance may not be considered unforeseen circumstance. Please read below our standard policy for special details on how shut downs may impact your deposit. By completing a reservation guests acknowledge our policies and will not ask the inn to adjust them in case of a cancellation.
Between the time your payment is processed and 10pm Newfoundland time the following day, cancelled reservations will be subject to a fee valued at 6% of the deposit unless the reservation was made within 8 days of the first booked date. Bookings made within 8 days have one hour to request a cancellation in writing to email@example.com. This covers the cost of the bank processing and refunding the deposit.
DEPOSIT POLICY FOR CANCELLATIONS MADE
MORE THAN 30 DAYS PRIOR TO THE FIRST RESERVED DATE*
BOOKINGS OF 1-4 NIGHTS
Rooms & Studio Suite will be refunded minus a cancellation fee of $25 plus tax
Vacation Homes & Campbell Suite will be refunded minus a cancellation fee of $45 plus tax
BOOKINGS OF 5 NIGHTS + for any property
10% of the deposit + tax is withheld for bookings of 5+ nights. Guests can also choose to receive a gift certificate in their name worth 100% of the deposit***.
WITHIN 30 DAYS OF THE FIRST RESERVED DATE
The deposit for any accommodation booking becomes non-refundable. Shortening a stay during this period or changing booked dates renders the deposit non-refundable and not applicable to the total for your stay.**
WHEN WILL REMAINING BALANCE BE OWED?
VACATION HOMES & SUITES bookings of any length or ROOM Bookings of 5 Nights+
Within 15 days of the first reserved date*, the total amount of the remainder of the reservation is owed and may be processed by the inn. Should you request to cancel within 15 days of the reservation and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked. Exceptions made for reservations taking place in May & October. See below.
ROOM reservations fewer than 5 NIGHTS during any month & VACATION HOME reservations fewer than 5 days in MAY OR OCTOBER
(Excludes multi-property bookings, then the 15 day policy above is applied)
8 Days Prior to the first reserved date*, the total amount of the remainder of the reservation is owed and may be processed by the inn. Should you request to cancel within that period and the inn has not yet charged the remaining balance, the inn still retains the right to charge the remainder of the stay to the individual who reserved.,** , ****
*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED
**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We will reimburse non-refundable portions of a deposit if we are able to rebook the space. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a length shorter than our minimum night stay in order to refill it, it is completely at the discretion of the inn to determine what amount can be refunded.
***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on when the booking was cancelled and what policy applied. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won’t be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax.
****GIFT CERTIFICATES ISSUED FOR TRAVEL SHUT DOWN TO NEWFOUNDLAND:
Travelers should have appropriate insurance in place to claim the non-refundable portion of the booking and should consider purchasing “Cancel For Any Reason” Insurance which covers travelers until 48 hours prior to their departure for Newfoundland.
The policy listed below is what we can guarantee. When it comes to shut downs, we will work with guests on a case by case basis. Depending on the time of the year this happens we may be more flexible than what is stated below but cannot determine how prior to such a situation occurring. Please understand our reason for not guaranteeing a full monetary refund is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down. Covid-19 is now an unpredictable but foreseeable circumstance. Our business is popular with residential travelers who are not impacted by border shut downs and we operated successfully during 2020 with only their support. We are thrilled to welcome back our off-island visitors, however, we cannot shoulder the full financial risk an off- island traveler takes when they decide to come to Newfoundland during the pandemic. Should we be able to rebook the cancelled dates, we can discuss the points above in **.
For travel shutdowns announced between 30 days of your stay at the inn and 48 hours prior to your departure for Newfoundland
50% of the non-refundable payment will be refunded as a gift certificate. The other 50% not refunded should be covered under a “Cancel For Any Reason” Insurance Policy. It is your personal decision to purchase insurance that protects your non-refundable trip investment.
For travel shut downs announced in the 48 hours prior to your departure to Newfoundland
-This is typically when Cancel for Any Reason Insurance can no longer be applied-
For bookings valuing less than $1000 pre-tax 100% of the non-refundable portion will be refunded as a gift certificate
For bookings valuing $1000 – $2000 pre-tax, 80% of the non-refundable portion will be refunded as a gift certificate
For bookings valuing $2000+ pre-tax, 50% of the non-refundable portion will be refunded as a gift certificate
We can discuss refunds for the remaining balance based on what we manage to rebook in that time frame.
Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time.
****GIFT CERTIFICATES ISSUED INTER-PROVINCIAL NON-ESSENTIAL TRAVEL SHUT DOWN: We understand that if you are travelling within your own province you likely do not have travel insurance to cover cancellations. Should a non-essential travel ban be imposed for your reserved visiting time, the Artisan Inn will issue a gift certificate for the amount on file. Please understand our reason for not guaranteeing a full monetary refund (versus gift certificate) is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down.
Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time. Please note that the majority of properties can still safely operate during the most restrictive levels of Covid-19 and we are unlikely to cancel on a guest due to travel shut downs.
Should you contract Covid-19 prior to your arrival:
Many travel insurance companies now consider contracting Covid-19 as an unforeseen illness that can be covered. If guests do not want to lose money from deposits, it is the responsibility of the guest to ensure they have travel insurance that will cover such a situation and understand what costs will be covered. Consider checking with your credit card provided to see if you receive any automatic coverage for using your credit card to book the stay.