Updates from the Owner 2021 Plans

JUNE 6 2021 UPDATE

We are excited to share that Newfoundland and Labrador has announced its reopening plan. The plan can be found here.  We will be accepting reservations from those who qualify to travel ti Newfoundland during the time of their booking.

MARCH 29th 2021 UPDATE

With the announcement of the Atlantic Bubble re-opening and Newfoundland returning to Level two we have decided to open the Twine Loft restaurant up for select days of the week as early as May 7th. If guests of the inn are not pre-reserved for dinner on an advertised operating day, The Twine Loft will require a minimum of 4 dinner guests (can be from different reservations) to operate on a given evening.  Please see our previous updates for details on how some of our accommodations are being run this year.

MARCH 13th 2021 UPDATE

Marieke Gow co-owner of the Artisan Inn

We never imagined last March that we would still be writing Covid-19 updates today, but here we are, with a lot of knowledge and experience under our belts.  Despite the border shut down, in 2020 we were determined to find a way forward that delivered a memorable experience to our residential visitors and provided a safe workplace for our staff. When residential travel was finally permitted in June 2020 we started off opening one or two vacation homes until we had everything with a self-catering and private sitting space option open.  By the end of the summer we had our room rentals open as well.

For the Twine Loft, we started with a few take out lunches, something new and fun for us, then moved on to offering drinks on the deck. By mid August our team was determined to open the restaurant. We converted the common area on the second floor of the Twine Loft into a second dining room to allow for ample social distancing between tables seating a maximum of 12 guests per floor. We hardly had an empty table for the rest of the season. None of this would have been possible without the support of Newfoundlanders investing their travel dollars right at home and we are thankful to those who shifted their 2020 reservations to later in the future.  Despite the continuation of restrictions we are excited to embark on another season and have a full team in place and ready to roll!

OUR PLAN FOR 2021

When we plan to open

We are aiming to have all our vacation rental properties and self-catering suites up and running by Victoria Day weekend, When the restaurant will open and our individual room rentals will be based on demand, but we are expecting to have them open by Victoria Day or early June.

Who we are taking bookings from and how you can submit a request

Our plan is to operate in the 2021 season whether the NL border opens or not.  Because a potential border opening date is unknown, we have had to stop taking reservations from off island bookers since blocking this inventory off until one month prior could result in a repeat of the situation we found ourselves in during the summer of 2020.  For this reason, we have adjusted our booking engine so people may make a $0 reservation request. You can always find the rates on the profile page of each house and room on the website.

When you submit through our booking engine it is not an official booking as we do not have a deposit from you, but it allows us to review the booking and determine if we can accept it based on your location, or waitlist it and contact you if it is still available once the border opens. Our system will send you an automatic reply, but we will contact you personally as soon as possible not matter what our decision is. If we can accept it we will send back a copy of the request with the total cost filled out and a link to our cancellation policy. Guests may decide at that point if they would like to proceed with a down payment.

ADJUSTING HOW WE TYPICALLY OPERATE:

Artisan Inn and Vacation Homes is a collection of buildings throughout the town of Trinity. Some are rented as full self-catering vacation homes while others are rented by the room, each room having a private bathroom.  Because the houses are dispersed throughout the town, our staff cannot be continuously monitoring guests in common areas in houses rented by the room ( if guests are social distancing, if they are wearing their masks, if frequent touch points are being disinfected).  We prefer to create spaces where people can enjoy themselves instead of focusing on what they can’t do. We are making investments to make guest spaces even better including some furniture upgrades for Campbell House, bigger bedroom windows in Lighthouse View, and fire tables for all the vacation rentals.

WHAT CAN STILL BE RENTED AS JUST A ROOM

ROOMS LOCATED IN BARBOUR HOUSE – Room Rentals are available starting May 7th

Cove View Room and Trinity Room will remain as regular single room rentals with ensuite bathrooms.  A private coffee station and mini fridge will be set up in each room instead of it being located in the upstairs landing for common use.  Please note that these rooms do not have access to a common area at the inn during Covid-19.  Guests can relax on the Twine Loft deck, but they may not bring their own alcoholic beverages onto the deck.  Studio will remain as is ( a self catering suite with access to an outside deck area and bbq)

WHAT ROOMS ARE BEING COMBINED TO CREATE A SUITE OR VACATION HOME?

ROOMS LOCATED IN LIGHTHOUSE VIEW

Lighthouse Keeper’s Room and Water Street rooms (located in Lighthouse View) will not be rented as individual rooms in 2021, but instead can be rented as a two bedroom vacation home with access to the full kitchen.

ROOMS LOCATED IN CAMPBELL HOUSE

Fort Point Room and Fisher Cove Room (both located in Campbell House) will be rented as a two bedroom suite instead of individual rooms.  Because there is no access to a kitchen in this house, we will be installing a farmhouse sink in the main dining area and including a microwave, toaster, mini fridge and coffee station.  We are also replacing the antique couches in the living room with more comfortable couches to create an even cozier space to lounge in (updated pictures will be available once the furniture is in place)  Campbell House Two Bedroom Suite.

THE TWINE LOFT

It is our intention to have the dining room open to the public for breakfast and evening dinner.  We are unsure of our opening dates but do have predicted opening dates listed on our restaurant webpage. We are looking at modifying how we do breakfast as continental may not be a practical option while Covid-19 is a concern.  Check our OUR RESTAURANT for more details as they become available for both evening and breakfast meals. Guests can currently request a reservation through our online booking system. If we can accept your reservation a credit card will be required and the cancellation policy can be found on your  request form.

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May 31st 2020: MOVING INTO LEVEL THREE

While the Newfoundland and Labrador Government plans to announce the easing of restrictions around movement in Level 3 (likely early June), their official stance is that Staycations will be promoted in Level 2.

We have been busy readjusting our vacation homes to reduce unnecessary touchpoints and increase the overall level of comfort for both guests and staff as we operate throughout this pandemic.  We plan to have Cove Cottage, Nathaniel House, Gover House and the Studio Suite open soon for rent. Blueberry will be available in July. We are still determining what our minimum night stay limit should be for each individual house, but please feel free to inquire.

6 persons will be the max number of guests permitted for a vacation home rental and only guests listed under the rental are permitted in the building.

With the exception of the Studio Suite, we do not have plans to open the rooms in the near future.

The restaurant will stay closed even as we enter into level three.  Operating at 50% capacity means we would just break even with in-house service if we ran every night at full capacity.  We are taking this time to determine if adjusting our product for take-out makes sense, or if leaving the restaurant closed makes the best financial sense during these uncertain times.

Please feel free to contact us info@trinityvacations.com should you have any questions.

Stay Safe

Marieke Gow & Tineke Gow

May 1st 2020: A LETTER ABOUT OUR SEASON

Learn how to request a vacation home for this season further down on this page.

Tineke Gow – Owner of the Artisan Inn and Twine Loft.

May 1st, 2020

This weekend would have marked a flurry of activity at the Artisan Inn & Twine Loft: the beginning of our 2020 season and our 30th year of operation since opening in 1991. However, due to the COVID-19 pandemic, we are unsure exactly when we will be able to fully reopen both our inn and dining room in historic Trinity. Our hope is to open a number of our vacation homes when the time is right (please see below for info on requesting reservations). When we feel that operating is safe for both our guests and employees alike. We will be updating our website and social media feeds regularly. Please feel free to contact us directly regarding any of our properties, possible opening dates, or to make a waitlist request.

Availability can be seen through our online booking engine, although we have disabled the ability to book directly online to allow us to have the appropriate conversations with anyone hoping to visit us this summer.

We are grateful for how diligently the people of Newfoundland and Labrador have worked to keep COVID-19 under control in our province. Everyday, the enormous collective effort being made brings us one step closer to having our tourism industry return to work. Work that employs over 20,000 people throughout the province. Work that shares what this beautiful place has to offer; with residents of our province and eventually, once again with visitors.

We are saddened that many of our expected guests will be, understandably, unable to make the journey to Trinity this season. Many who have been in the fortunate position to do so have already begun to reschedule their reservations or have requested gift certificates in lieu of refund. We are thankful for your continued support and look forward to having you join us on the beautiful Bonavista Peninsula. Details on our adjusted cancellation policies can be found here.  

Please stay safe,

Tineke Gow

Artisan Inn & Twine Loft

info@trinityvacations.com

1-709-464-3377

REQUESTING VACATION HOMES FOR 2020

  • The Artisan Inn is not currently taking new reservation requests for vacation homes during the period of May 1st – June 1st
  • For vacation home booking requests starting on or after June 1st, please provide the following information:
    • Your name & phone number.
    • The dates you are interested in (flexible date requests are accepted, Example: Anytime during the first 2 week of July).  Two or Three night minimums may be required, depending on the home.
    • Which vacation home(s) you are interested in or what bedroom/bathroom arrangements you require (some homes that are currently unavailable for certain dates on our availability calendar may have reservations that are likely to be cancelled).
    • Describe your group: Number of guests and if your party is a single bubble, double bubble or people not in a double bubble hoping to get together once restrictions allow.  Please be honest in your responses, this is a matter of health and safety.

Please be patient with us.  We are navigating through unfamiliar waters and are constantly having to modify our plans for the season.  We need to protect our staff, our guests and our community.  We recognize that you want to have some guarantees in your plans and promise to keep our lines of communication open and up to date whenever possible. For now, we will be wait listing requests as the province’s situation develops.

WHAT BEING ON A WAITLIST MEANS:

A house may be shown as available for the dates you requested in our online booking system (our system can still show availability, but is disabled for bookings), however, we will need to take all of our reservation requests for that date into consideration before assigning a house to a request.  It is important for us to manage the number of total guests staying in our community at a given time. We do not want a situation where the residents of Trinity feel overwhelmed as we operate during the pandemic.  If we are nearing the maximum capacity of guests we feel comfortable hosting on a particular night, we may only accept additional bookings of a particular size or chose to leave a house empty.

Homes that are shown as unavailable in our online booking system may be currently booked by clients who won’t be able to make it to the island because of travel restrictions.  We do encourage waitlist requests for these properties and we can indicate if we think there is a likelihood of it becoming available.

We will ask for a deposit and confirm a home when we feel more confident that residential leisure travel is going to be ok.

Waitlists are not first come first serve.  Smaller bookings or bookings with particular check-in and check-out dates that allow us to manage our housekeeping schedule may be prioritized in the list

RESTRICTIONS:

  • Groups cannot rent more than one Artisan Inn Vacation Home for the purpose of sleeping in separate homes but having get togethers with everyone in one home, unless we have given permission to do so.
  • Guests will be asked to sign a waiver recognizing the inn’s vacation home rental policies.  Guests not respecting these regulations may be asked to leave and will be charged for the entirety of their booked stay.  Some regulations may have specific charges outlined (Example: not leaving your dishes for staff to clean) which may be requested as a compliance/damage deposit on the check-in date.  The person signing this digital waiver will be:
    • Declaring that you are a single bubble or double bubble (this applies while this regulation is in place in NL and is meant to protect the amount of exposure to different bubbles our staff are exposed to when cleaning).
    • Agreeing to how the house should be left when guests check-out (dishes cleaned, garbage properly disposed of, no damage to the house or furniture).
    • Listing the names of all the guests under the reservation.
    • Agreeing to not allow additional people into the home.
    • Agreeing to treating the local residents with respect by maintaining proper social distancing and wearing a medical or non-medical mask when visiting local businesses.
  • Only guests listed under the reservation are permitted in a vacation home when it is being rented.

 

 

COVID-19 UPDATES

MISSION STATEMENT:

As we operate through the COVID-19 pandemic, our mission is to provide a beautiful, relaxing and safe vacation experience to our guests while ensuring that our staff are provided the knowledge, resources and support required to make their work environment a safe and welcoming place.

How are we adapting our business to ensure we achieve this goal each day?

Tineke Gow started the Artisan Inn in 1991 under the name Campbell House and has since grown it to include 7 rooms, 7 vacation homes and a restaurant.  Her daughter Marieke, who as been working with her for the past decade is now taking over operations. In 2019 Tineke and Marieke were awarded the Newfoundland and Labrador Tourism Achievement Award at the annual Hospitality Newfoundland and Labrador Conference for their contributions to the NL tourism industry. With decades of experience in the hospitality industry, you can trust that adjustments made during this time have been made with great consideration. 

Starting October 22nd 2021 Proof of Vaccination will be required to enter into our restaurant

!!NL VAX PASS:   STARTING FRIDAY OCTOBER 22 2022!!

Please ensure your VAX PASS  and Government Issued ID are accessible when you arrive at the Twine Loft.

OFF ISLAND GUESTS

If you are not registered to the NL VAX PASS System because you were vaccinated out of province you must supply a document confirming your double vaccination + ID

We recommend arriving at least 10 minutes prior to your seating time  to allow time for checking VAX PASSES  and IDs.

Guests may enter through the front door and stand in the designated  area while waiting for a server to see them.  Should multiple tables arrive at once, you may be asked to sit at a table and remain masked until an employee can come by to verify your passport. 

Please note that not arriving with the proper vaccination status or proper documentation for dinner reservations will be treated as a no show and the cancellation policy will apply

When is a VAX PASS not required:

When you are coming into the Twine Loft to register or pay for your accommodations and you will not be removing your mask

When you are coming into the Twine Loft to make a dinner reservation

Here is how we did things during the 2020 season, we will keep this page up to date as we make decisions about 2021, but rest assured that we have already operated for one season with guest and staff safety as a top priority and will continue to uphold the standards expected of our industry.

CONTACTLESS CUSTOMER SERVICE: 

The Artisan Inn has no intention of sacrificing the customer service we have built our reputation on.  We intend to continue providing exceptional pre-arrival communications and on-site support. We will provide:

Driving Instructions

Self Check-In Instructions for those who do not wish to enter the office

Itineraries with information regarding hikes, day drives, open attractions, take out services and contact information for contactless pick up at participating local shops.   

The manager lives in Trinity and will be happy to assist when possible by providing additional required items such as cookware, dvds and so on, especially if requested before your arrival.

Protocols are in place if a staff member needs to enter a home for required maintenance during your stay.

The Artisan Inn employs trained and dedicated housekeeping staff in full time positions.  Photo taken Oct 2019

ADJUSTING CLEANING PROTOCOLS AND AMENITIES

When you rent an Artisan Inn Vacation Home we want you to feel as relaxed as you do when you are in your own home. 

Cleaning versus Sanitizing: When it comes to preventing the spread of germs, it helps to understand the difference between cleaning and sanitizing. Cleaning is the act of removing germs, dirt, and impurities (like when you use a soapy sponge to wipe off a visibly dirty counter or stovetop). Sanitizing is when you use chemicals to reduce the number of germs and bacteria. By cleaning first, then sanitizing, you can lower the risk of infection.

Our staff have always prided themselves on cleanliness, but vacation homes have never been expected to have all surfaces and items in the house to be disinfected to a “hospital level” with the exception of washrooms, bedding, kitchens, doorknobs and light switches. We now must aim to be as close to this as possible throughout the entire house so we can safely operate during any phase of the pandemic.  We have taken the following steps to achieve this.

We have reduced our tableware and cooking supplies to what is sensible for the party size of the guests coming in. We have always prided ourselves on having everything you can think of in a vacation home, but now our staff will be sanitizing every piece of tableware and cookware between stays even if they appear to be untouched or if a guest says they have been washed.  Guests are still responsible for washing their used dishes, it will be the job of the staff to ensure they are sanitized prior to the next check-in. We will be providing a list of all items included prior to your stay to allow you to properly plan your packing.  You may also request additional items be left in your vacation home prior to your arrival and we will let you know if we have it (If you know you will need an extra pot for a meal you are planning or a 9 inch pan, just let us know). 

Food items will not be provided: Our vacation homes will still include tea and coffee, however, other food items will not be provided.

We are removing some, but not all decorative items from the vacation home.  To reduce sanitizing times we have removed select decorative items from the houses.

Staff are given a list of “touch points” to disinfect between each stay While door knobs, light switches and faucets have always been a focus for our staff we must now ensure that touch points such as the lock mechanism on every window, the pull cord for the blinds, the cord and plug of the hair dryer… are all being disinfected.  Our staff are being provided with a thorough list to follow. 

Use of disinfectant sprayer
The Artisan Inn owns an electrostatic sprayer and can use it in situations where we may be notified that deep disinfection needs to happen in one of our buildings.

Photo taken October 2019

 

GUEST WAIVERS

Guests will be expected to sign a waiver prior to check-in to confirm they understand our adjusted policies and provide essential information for contact tracing

GUEST RENTAL WAIVER

ADJUSTED CANCELLATION POLICY:   

Because we are operating limited inventory and filling last-minute cancellation will be difficult, we have had to adjust our cancellation policy.  Please see our adjusted cancellation policy here.

CANCELLATION POLICY WAIVER

CONTACT US
Business Phone Number: 1-709-464-3377  Business Whatsapp: 1-709-464-3377
email: info@trinityvacations.com

2022 Job Opportunities – Artisan Inn Trinity

Are you looking for a job opportunity in beautiful Trinity?

We are accepting applications for our 2022 Season!

POSITIONS AVAILABLE (ALL POSITIONS ARE SEASONAL)

Full-Time Front Desk / Guest Services: Scroll down for details  POSITION FILLED

Part-time Dishwasher: Scroll down for details POSITION FILLED

Part-time Housekeeper: Scroll down for details POSITION STILL OPEN

A bit about our team

Between 2021 and 2022 our business will experience a very low staffing turnover rate. The positions we are hiring for are to meet the growing demand of the 2022 season May – October and to enhance the amazing team we already have in place.  The majority of staff the successful applicants will be working with will have been with our business for at least 4-15 years.  We strive to operate as a high functioning team and our team leads (general manager, head cook, head housekeeper, head office manager, head maintenance manager & head server) have received training in leadership management and communication from SHIFT People Development.  We cater to an affluent clientele who are detail-oriented and looking for genuine interactions and considerate service.  Guests often leave saying that our staff are what makes our business stand out as a destination they will never forget. For this reason we hire just as much for attitude as we do skill.   

Please find details below on the jobs we are advertising for.

While we prefer applications to arrive via email, should you have any questions prior to applying you may phone 1-709-464-3377

Thank You,

Marieke (Pronounced Marie-kah) Gow
Pronouns She/Her

HOUSEKEEPER

We are looking for someone to work 2-3 shifts per week with our housekeeping team.  We have 10 properties that are rented under the Artisan Inn brand.  We currently have a team of 3 full-time housekeepers and one part-time housekeeper and are looking to replace Debbie, who retired after celebrating her 65th birthday! An additional part-time employee will allow staff to meet turnover deadlines on high turnover days. Michele King runs our housekeeping department and has over 15 years experience with our business.

Tasks Associated With This Position

-Set up dining room for breakfast service

-Help with front-of-house breakfast service or back-of-house food prep or dishwashing (please note that our daily cook is responsible for preparing hot breakfast, housekeeping staff assist with items such as toast, coffee & tea and setting out continental breakfast.)

-Clean rooms and vacation homes and ensure necessary items are provided

-Ensure outdoor areas such as patios are clean and organized

-process and iron daily laundry

Please note that this position could be combined with the part-time dishwasher position to create a full-time seasonal position. We can arrange for the applicant to not be required to work a shift in both positions on the same day.

On the Job Training is Provided

Skills & Attitude We Find Impressive

Organized

Reliable

Takes responsibility for learning the skills and knowledge provided

Team-oriented

Detail-oriented 

Customer service-oriented

Motivated

Works well under pressure

The ability to work quickly in a fast-paced environment

Positive Attitude

Willingness to lend a hand when a fellow colleague needs it

Practical details

Pay will be discussed upon application. In addition to hourly wages, the position also includes housekeeping gratuities as well as gratuities from worked breakfast shifts.  

The length of shift can alter depending on the number of cleans, but the staff is expected to be available on shift days between  7:30am-4:30pm.  Our housekeeping team is considerate regarding important appointments and scheduling is often done 2 weeks in advance.  If you are an excellent candidate we are willing to discuss flexible dates and hours. The person in this position may not need to work the breakfast shift on certain days they are scheduled and may begin closer to 10am on those days.

The successful applicant will be working in the Twine Loft restaurant as well as various properties in Trinity. They will be interacting with cleaning products. Should an applicant have an allergy that impacts their ability to work in this setting it should be disclosed during the interview process. 

We always have a minimum of one other staff member working with newer staff to ensure there is someone to provide coaching and confirm our processes and standards.

This position will begin in May and end in October.

How to apply

Please submit a resume to info@trinityvacations.com  

Email title: Housekeeper Application

The following items are required:

-A resume with educational background, work history, and other details of interest. 

-2 references (you may wait until you have been interviewed and we have expressed interest to provide references, however, they will be required to be successful in receiving the position)

-A brief cover letter to allow us to get to know you.

 

FRONT DESK / GUEST SERVICES – POSITION FILLED

Jon Baggs has worked for the Artisan Inn in both front desk services and maintenance management since 2018. While Jon will continue working in this position, hiring a new member for our front desk team will allow Jon to focus more time on overall business administrative and the growth of our business.

Tasks Associated With This Position

-Receive and process accommodation reservations in person, over the phone, social media & email and process through our online booking system

-Assist guests upon arrival with check-in and area orientation

-Receive and process dinner reservations  in person, over the phone and by email and process through our online booking system

-Assist dining room staff with setting up the dining room, seating guests, and providing occasional drink service to guests

-Create documents such as menus, schedules & forms

-work with our social media channels

Task-specific training for the majority of duties will be provided on the job.

Skills & Attitude We Find Impressive

Organized

Reliable

Takes responsibility for learning the skills and knowledge provided

Team oriented

Detail-oriented 

Customer service oriented

Motivated

Passionate about the Trinity area

Comfortable learning and using technology including restaurant POS systems, Inn reservation system, Word processing, excel/spreadsheets and social media channels

Job Requirements

Unless living directly in Trinity, this staff member must have a vehicle and a valid driver’s license.

This staff member must have a cell phone.

Practical details

Pay will be discussed and determined based on the level of skill the successful applicant brings to the position and also includes a percentage of dining room gratuities.  

This position is predominantly scheduled between 12-8pm daily, 5 or 6 days a week depending on applicants’ availability. The successful applicant must be comfortable driving in the dark during the months where it is dark prior to 8pm.

This is a seasonal position beginning early-mid May (depending on the level of training required) and ends late -October. 

The successful applicant will be working on the second floor of the Twine Loft restaurant. Should an applicant have a food allergy that impacts their ability to work in this setting it should be disclosed during the interview process.

 

How to apply

Please submit a resume to info@trinityvacations.com  

Email title: Front Desk Job Application

The following items are required:

-A resume with educational background, work history, and other details of interest. 

-2 references (you may wait until you have been interviewed and we have expressed interest to provide references, however, they will be required to be successful in receiving the position)

-A cover letter: Not only does the cover letter allow us to know more about you and why you would like to work in this position, but it also serves as a demonstration of your written communication skills. 

 

DISHWASHER POSITION FILLED

 

We are looking for someone to work the evening dishwashing position 2 or 3 days per week (depending on availability) June through September with occasional shifts in May and October

Our full time dishwasher Yvonne is continuing this season, however, everyone needs a day off!

Tasks Associated With This Position

-Arrive prior to the start of dinner service to wash the dishes from dinner prep and deck service

-Wash dishes during dinner service

-Assist with the closing of the Twine Loft in the evenings

-Pick garnishes from the garden for evening meals

On the Job Training is Provided

Skills & Attitude We Find Impressive

Organized

Reliable

Takes responsibility for learning the skills and knowledge provided

Team-oriented

Detail-oriented 

Customer service-oriented

Motivated

Works well under pressure

The ability to work quickly in a fast-paced environment

Positive Attitude

Willingness to lend a hand when a fellow colleague needs it

Practical details

Pay will be discussed upon application. In addition to hourly wages, the position also includes a percentage of dining room gratuities.  

This position is predominantly scheduled between 4:30-10:30pm daily.  Start time may be negotiable on certain dates. 

The successful applicant will be working in the Twine Loft restaurant. Should an applicant have a food allergy that impacts their ability to work in this setting it should be disclosed during the interview process.

This job requires standing for the entirety of the shift

Training and an occasional shift may take place in May, however, the majority of shifts will begin in June.

Please note that this position can be combined with the part-time housekeeper position to create a full-time seasonal position. We can arrange for the applicant to not be required to work a shift in both positions on the same day.

How to apply

Please submit a resume to info@trinityvacations.com  

Email title: Dishwasher Application

The following items are required:

-A resume with educational background, work history, and other details of interest. 

-2 references (you may wait until you have been interviewed and we have expressed interest to provide references, however, they will be required to be successful in receiving the position)

-A brief cover letter to allow us to get to know you.

 

 

 

 

 

 

 

 

Privacy Policy

Effective Date: April 6 2018

This privacy statement applies to trinityvacations.com owned and operated by Artisan Inn. This privacy statement describes how we collect and use the personal information you provide on our website: trinityvacations.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect when you fill out a reservation form include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
  • Information regarding allergies
  • Information regarding how you found our business

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. 

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why and when do we collect, use and share your personal information?

  • Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.  All the information we required is necessary for us to determine if our establishment can meet your needs.
  • Customer service: we use your personal information to provide customer service.
  • Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.
  • Marketing activities: If you have selected yes to “I want to learn more about packages, discounts and events” on the reservation form your provided information will be used for email marketing of the inn.  
  • Other communications: there may be other times when we get in touch by email, by post, by phone, by texting or whatsapping you or  depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • We may require additional information for a reservation that you have not provided on the form in order to fulfill the reservation request.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
  • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.
  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose. Our website integrates Checkfront for all reservations and Stripe for online payments. For payments made via telephone, email or other correspondence we may share your payment information with Chase payments or Stripe.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
  • We may use some of the data collected to create stats that reflect the health and growth of our industry.  For such purposes personal identities and payment information would not be disclosed with other parties.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

How we retain this information: Information provided to us is stored on Checkfront.  A copy of your file is also printed as a hard copy backup and stored in our office.  Credit Card information is stored in Stripe which does not allow us or our staff to see the full credit card details once it has been entered. Credit card information phoned in or emailed in is recorded on paper and the processed in accordance with the invoice provided.  The paper copy is then destroyed.

What to do if you do not want us to retain your personal information.

At any time you may request that we remove all personal information from our online and hard copy files.  To do this, you may contact us by email or telephone.  Removing your information may prevent us from fulfilling the service you have requested. For example, if you request that we remove all your personal information before your check-out date, we will have to cancel your reservation without refund.  If the request is made after your check out date, we will remove any information that could connect you with the data.  Ex we may retain the information that someone from Canada with a gluten allergy stayed with us, however, the home address, phone number, name and any financial details would be removed from our system.

Requesting to see what information about you our business has on file.

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at info@trinityvacations.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact info@trinityvacations.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by Google Analytics. These analytical tracking technologies include: cookies, beacons, tags and scripts. The tracked information is used within Artisan Inn in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by Google Analytics on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in their browser to locate the settings they need.

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work. Credit Card information collected through our online booking system is stored by Stripe. Please visit Stripe.com to learn more about how Stripe protects your credit card information.

How is your personal information shared with third parties?

Checkfront: We work with Checkfront (www.chekcfront.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Checkfront.com. The information you enter into this website will therefore also be shared with Checkfront.com. This may include personal information such as your name, your contact details, your payment details, the names of guests traveling with you, allergies, and any preferences you specified when making a booking. To find out more about Checkfront, visit checkfront.com 

Data Transparency – A Message from Checkfront

We will be updating our Terms of Service, Privacy Policy, and Master Service Agreement (for Checkfront Enterprise clients) to be more clear about how we handle personal data. You follow these links can keep track of our most up to date Terms of Service and Privacy Policy.

Stripe: Stripe is a Checkfront compatible payment processing system which we have chosen to use for collecting payments from online reservations. Please visit Stripe’s website for details on how they handle the privacy of details collected during the booking process.  https://stripe.com/ca/privacy

Additional Information regarding credit card information

Stripe offers a unique feature of creating a customer token when a customer provides credit card details during a reservation.  The token allows Artisan Inn administration to process an additional charge to the card that may be necessary to complete a reservation. This is done through the Stripe program and at no point does Artisan Inn staff see the credit card details that were provided during the booking process.  Guests will always be informed prior to an additional charge being made.  This may happen by phone call, email or it may be outlined in the booking policy that a user must read and accept before proceeding to check-out.  A guest may respond to declined the charge, however, this may prevent the Artisan Inn from completing the reservation. An invoice will always be provided for any charges made to your credit card.  Examples of additional charges being required include, but are not limited to: When a group is large enough to require a damage deposit isrequired, when a booking is long enough that the standard deposit policy implemented by Checkfront is not sufficient.

Contact Us

Artisan Inn at 57 High Street, Trinity, Trinity Bay
1-709-464-3377
info@trinityvacations.com

If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to info@trinityvacations.com.

Information for Media

Information for Travel-focused Media

As one of the pioneers of tourism on the Bonavista Peninsula and one of the longest continuous running tourism operators in the region, journalists and media influencers have often turned to Tineke and Marieke Gow of the Artisan Inn as a source of in-depth information of the history of our area, the experiences on offer and perspectives and opinions regarding the area’s journey from a fishing / boat building village to one of Newfoundland’s strongest tourism draws.  Our unique product and history have contributed to stories featured in publications such as the New York Times, National Geographic and Enroute Magazine. The image of the Artisan Inn’s colourful buildings lining the shore of Trinity has become one of the most iconic photos of Rural Newfoundland to circulate the world.  

If we cannot provide the information or angle required for your piece, we often know who can, and will assist as a liaison between the two when possible.

Information for News Media

Marieke is heavily involved in various tourism focused organizations. She is the past chair of Legendary Coasts of Eastern Newfoundland which focuses on destination development of the Eastern Region of Newfoundland and served on the Provincial Tourism board for 4 years, a body responsible for the implementation of the provincial tourism strategy Uncommon Potential.  She has often been asked to represent the tourism sector for media outlets focusing stories on destination development, rural tourism, tourism trends and millennials in tourism.  In recent years, she has participated in interviews with Rogers, Eastlink, VOCM and CBC to discuss the state of tourism.  Her heavy involvement in the tourism industry means that if she cannot provide the answers or perspective a media outlet is looking for, she can put you in contact with someone who can.

Who we work with

Legendary Coasts Logo

We most often host journalists who are working with our Destination Management Organization Legendary Coasts of Eastern Newfoundland and our Provincial Tourism Department.  In these cases, the DMO covers most of or all travel, accommodation, activities and meal costs for media.  If you are a media influencer or journalist interested in doing a story on our area or about our business, we encourage you to contact Andrew Hiscock to see if you qualify for assistance from the media program.

Andrew Hiscock
Tourism Development Officer
Office: 709-595-3021
Cell: 709-725-1687
Email: andrew.hiscock@easternnldmo.com

Requests for accommodations and services in exchange for media promotion

From time to time the Artisan Inn and Twine Loft will receive requests for free accommodations or services in exchange for media coverage.  While we primarily focus on working with media who can cover their costs directly or with the provincial media program, if you are a professional travel writer or travel influencer that has not qualified for the Legendary Coasts media program and feels that their work will be beneficial to our area, please contact Marieke Gow, the inn’s manager, via mgow@trinityvacations.com with an introduction and the information requested below.   

Question 1:

What form of media do you focus on?
photography, writing, video…

Question 2:

Where will the work you produce from your experience with us appear?
Do you work with particular publications?  Will this appear on your own website or blog? If you are a freelancer, what publications are you planning to pitch your work to?

Question 3:

Please describe your social media channel: blog, instagram, facebook, snapchat, twitter or describe the reach of the outlet that will be sharing your work. We would appreciate knowing the following:
Is there a particular theme to the work you produce and share?
Who is your key audience and why do you feel they would consider taking a trip to our destination or style of establishment?

Question 4:

Please provide a sample of previous work and explain where it appeared and what type of reach and interaction it received.

Should we agree to host a media person at our expense:

Once we have discussed what you wish to do, a short custom contract will be drawn up outlining the expectations of both parties.

The inn will require credit card information to hold the room. Should the outlined content not be delivered by the date agreed upon by both parties in the contract, the provided credit card may be charged for the full amount of services if a satisfactory follow up to the original contract is not provided by the media person. Please note that cancelling the visit within 2 weeks of the booked stay will count as not delivering on the contracted services and the accommodations will be charged to the provided credit card unless the room is rebooked.

Please direct your media queries to

Marieke Gow
Manager, Artisan Inn and Twine Loft
1-709-740-3031
mgow@trinityvacations.com

Fisher Cove

Our Rooms – Fisher Cove Room

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Guide Book Reviews

Where to Eat in Canada 2017-2018

Trinity is the oldest settlement in Newfoundland. Sir Richard Whitbourne held the first Admiralty Court here in 1616, just two years after Champlain founded Port Royal. The parish Church of St. Paul dates from 1734 and the rest of the town looks much as it did two centuries ago. The wine Loft has a lovely setting, overlooking Fisher Cove from a restored fishing loft next to the Artisan Inn. They have a licensed deck where after three 0’clock you can sample one of the best selections of wines and spirits in the province. Marieke Gow is a trained sommelier and in the offseason, she travels the world in search of the right wines at the right price. She and her mother, Tineke, who is responsible for the Twine Loft’s fine antiques, charm every visitor. Unfortunately, this has brought them so many travellers that they’ve to shorten their hours and cut back on the music that used to be such an important part of the place. The menu changes from day to day. There are always a number of vegetarian dishes, for which there’s an increasing demand. Two chefs work in an open kitchen, using garden greens and rhubarb from the kitchen garden for their famous rhubarb-custard tarts. Cod comes straight from the sea and wild blueberries come from the surrounding fields. Diners still speak of the beer- braised lamb, the salmon with hazelnuts and the partridge-berry pudding with hot rum-butter sauce. The Twine Loft is only a few minutes from the Summer Theatre, and they guarantee that you’ll get there before the curtain rises.

Fodor’s: Nova Scotia and Atlantic Canada:

Campbell House B&B – Artisan House: Owner Tineke Gow oversees this complex in the heart of Trinity.  The mid -19th-century Campbell House is decorated with antiques and has low ceilinged, light-filled rooms and a two-bedroom suite.  The beds here are so comfortable you may not want to leave them, but there’s much to see around Trinity. Artisan House includes guest rooms and a working artist’s studio.  The Twine Loft Restaurant offers fine dining by reservation.  Though there’s no elevator, there’s a wheelchair-friendly ground-floor apartment

The Rough Guide to Canada:

Trinity boasts several appealing B&Bs, foremost of which is the Campbell House…in a handsome Victorian building at 49 High St. It has three double rooms, all en-suite, and the breakfasts are first-class delicacies as partridgeberry crepes…The best restaurant in town is the Twine Loft

Lonely Planet:

The upscale restaurant of the Artisan Inn serves a three-course, prix-fixe meal of local specialities, with wonderful seafood and wine selections guided by an in-house sommelier. Reservations are necessary, but you can also stop by for a sunset drink on the deck. Check the daily menu posted out front.

 

Awards

AWARDS

Here is a selection of awards we have been very proud and honoured to receive:

February 2019

Newfoundland & Labrador Tourism Achievement Award

The Tourism Achievement Award is presented by the Government of Newfoundland and Labrador to recognize a group or individual’s long-time achievement and dedication to the tourism industry. This award serves as an inspiration for those striving for excellence in tourism. Awarded to Tineke and Marieke Gow.

November 2014

Les Lauriers de la PME “Coup de Coeur”

Le Réseau de développement économique et d’employabilité de Terre-Neuve-et-Labrador (RDÉE TNL) est fier de souligner la nomination de l’auberge Artisan Inn, du village de Trinity, à titre d’entreprise « coup de cœur » des Lauriers de la PME 2014.

Il s’agit du premier prix remporté par une entreprise de Terre-Neuve-et-Labrador lors de ce concours national qui en était à sa sixième édition. À sa première participation en 2009, Artisan Inn avait décroché la 2e place dans la catégorie micro-entreprise.

Les Lauriers de la PME soulignent l’excellence entrepreneuriale des gens d’affaires des communautés francophones et acadiennes du Canada. Cinq catégories d’entreprises lauréates sont généralement récompensées, mais cette année le comité de sélection national a également décerné un prix « coup de cœur » afin de souligner l’apport exceptionnel d’Artisan Inn à la communauté de Trinity et à la préservation de son patrimoine.

Marieke Gow était à Moncton, ce samedi 15 novembre dernier afin de recevoir le prix au nom de l’entreprise familiale : « Après le moratoire sur la pêche de la morue, il n’y avait pas beaucoup d’espoir pour les petites communautés, mais il y avait des gens, y compris ma mère Tineke Gow, qui ont eu la vision de relancer ces communautés avec le tourisme. Nous sommes vraiment fières de travailler dans une industrie qui aide avec la protection de la culture, l’héritage et l’histoire de Terre-Neuve-et-Labrador et de les partager avec les visiteurs francophones. »

February 2011  

Restaurateur of the Year Award

presented by the Restaurant Association of Newfoundland and Labrador, this award was established to recognize the essential role of the food service industry in developing tourism in Newfoundland and Labrador. This award was presented at the Tourism Excellence Awards Gala by Andrea Maunder, incoming President of the Restaurant Association of Newfoundland and Labrador.

February 2011

PRIDE Award – presented by the Bed and Breakfast Association of Newfoundland and Labrador to the individual or business that has been instrumental in raising the profile of the Bed & Breakfast industry. This award was presented at the Tourism Excellence Awards Gala by Bed and Breakfast Association President, Mary Hayes.

April 2010

NLOWE Entrepreneur of the Year Award for Community Impact

This award recognizes an entrepreneur whose business has had a significant economic and/or social impact on the local community. Sponsored by Bank of Montreal.

January 2008

2008 TripAdvisor’s Travelers’ Choice award

Best Hidden Gems — Canada

Selected by the largest travel community in the world, TripAdvisor’s Travelers’ Choice awards showcase the hotels who have earned their distinction from those who know them best — real travelers. Only TripAdvisor’s hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction.

February 2007

Norman Parsons Memorial Award

Presented by the Bed & Breakfast/Country Inns Association of Newfoundland and Labrador to the individual or business that has excelled in both hospitality and longevity in the industry and is recognized for displaying such attributes as warmth, hospitality, personality, outstanding service, quality and dedication.

April 2006

Historic Sites Association of Newfoundland and Labrador – Manning Award

Trinity’s historic Campbell House-Artisan Inn was honoured in the community category for providing visitors with a living museum and heritage craft experiences.

February 2006

Tourism Atlantic Technology Award

The “Tourism Atlantic Technology Award” is presented on a yearly basis to worthy Tourism Operators in each of the Atlantic Provinces who exemplify Innovation, Creativity, Leadership and Vision in using technology to advance their business practices. The “Tourism Atlantic Technology Award” celebrates individuals who have successfully engaged technology to enhance the travel experiences of visitors to Atlantic Canada.

February 2002

Hospitality Newfoundland & Labrador, Orchid Award

Presented by HNL to an operator in the tourism industry who demonstrates the best example of the importance of exterior aesthetics.

February 2002

Newfoundland and Labrador Port of Call

An award nominated by the public and selected by the editors of Downhomer magazine. Websites listed in the Downhomer.com Port of Call are chosen for their overall quality, including visual and editorial content and their popularity with the Web public.

June 1993

Southcott Award

The Southcott Awards program was developed by the Trust in 1984 to recognize excellence in the preservation of the architectural heritage of Newfoundland and Labrador.

 

Contact Us

The Artisan Inn welcomes guests between the months of May and November (end of season October 31st).  During these months, the Twine Loft serves as the main office.  During the closed season, reservations can still be made by calling, emailing or requesting a booking through our online system.  We encourage anyone with questions about a potential stay at the inn to contact us directly.

We look forward to your visit,

Tineke & Marieke Gow

COVID 19: Please go to our COVID-19 UPDATE PAGE for information regarding our adjusted cancellation policies for cancellations caused by COIVD 19.

Artisan Inn & Twine Loft Dining Reservations

57 High St.
Trinity, Trinity Bay, NL
A0C 2S0, Canada

Email us at info@trinityvacations.com

Phone/Fax: 1.709.464.3377

 

 

 

Group and Multi-House Bookings

If you wish to book multiple Artisan Inn rooms or vacation homes or place a hold on them for to allow others to book, the following regulations apply.  The organizer of the group booking will be expected to sign a contract agreeing to the outlined policies below and provide a credit card number before rooms can be booked or blocked off.

Damage Deposit

Should 3 or more Artisan Inn properties be booked by a group, or should a group exceed 8 guests, a damage deposit of $200 per house is required to be paid upon booking.  The sum total of that amount may be used towards repairing damages caused anywhere on the property by guests belonging to the booked group.

Should rooms be blocked by an individual or event organizer with the agreement that guests who fill the rooms will ultimately be responsible for paying for their stay, it is still the responsibility of the person who blocked the rooms to supply the damage deposit.  The damage deposit will be taken upon booking and will be refunded upon an inspection of all rented properties.

Additional fees for excess mess, late check out, smoking, bringing pets onto the premises and cooking shellfish are not necessarily included in the damage deposit amount and charges may be taken from the credit card supplied for the damage deposit should the guests who did not abide by the policies refuse to pay.  Should expenses for damages exceed the damage deposit, the remaining amount will be charged to the credit card supplied for the deposit.

 

Use of Properties

Artisan Inn buildings may not be rented for the use of on site parties, events or group gatherings.

The maximum number of guests who may sleep in a house is described on the landing page for each specific house on www.trinityvacations.com

The maximum number of guests that may be in a vacation home at any given time (whether staying or visiting) is 10 people, unless special permission is given.  Should this not be respected, the inn may charge an additional cleaning fee for the property that would be taken from the damage deposit.

Outside activities and noise on the Artisan Inn grounds should cease after 10:30pm.

Outside fires are not permitted on the Artisan Inn grounds or on Fisher Cove Beach.

A failure to abide by the general policies set out in this letter and on www.trinityvacations.com may result in Artisan Inn management asking guests to leave the premises immediately, with the remaining amount of the full booking being charged to the credit card of the individual who supplied the damage deposit.