As we operate through the COVID-19 pandemic, our mission is to provide a beautiful, relaxing and safe vacation experience to our guests while ensuring that our staff are provided the knowledge, resources and support required to make their work environment a safe and welcoming place.
How are we adapting our business to ensure we achieve this goal each day?
Tineke Gow started the Artisan Inn in 1991 under the name Campbell House and has since grown it to include 7 rooms, 7 vacation homes and a restaurant. Her daughter Marieke, who as been working with her for the past decade is now taking over operations. In 2019 Tineke and Marieke were awarded the Newfoundland and Labrador Tourism Achievement Award at the annual Hospitality Newfoundland and Labrador Conference for their contributions to the NL tourism industry. With decades of experience in the hospitality industry, you can trust that adjustments made during this time have been made with great consideration.
Here is how we did things during the 2020 season, we will keep this page up to date as we make decisions about 2021, but rest assured that we have already operated for one season with guest and staff safety as a top priority and will continue to uphold the standards expected of our industry.
CONTACTLESS CUSTOMER SERVICE:
The Artisan Inn has no intention of sacrificing the customer service we have built our reputation on. We intend to continue providing exceptional pre-arrival communications and on-site support. We will provide:
Self Check-In Instructions
Itineraries with information regarding hikes, day drives, open attractions, take out services and contact information for contactless pick up at participating local shops.
The manager lives in Trinity and will be happy to assist when possible by providing additional required items such as cookware, dvds and so on, especially if requested before your arrival.
Protocols are in place if a staff member needs to enter a home for required maintenance during your stay.
The Artisan Inn employs trained and dedicated housekeeping staff in full time positions. Photo taken Oct 2019
ADJUSTING CLEANING PROTOCOLS AND AMENITIES
When you rent an Artisan Inn Vacation Home we want you to feel as relaxed as you do when you are in your own home.
Cleaning versus Sanitizing: When it comes to preventing the spread of germs, it helps to understand the difference between cleaning and sanitizing. Cleaning is the act of removing germs, dirt, and impurities (like when you use a soapy sponge to wipe off a visibly dirty counter or stovetop). Sanitizing is when you use chemicals to reduce the number of germs and bacteria. By cleaning first, then sanitizing, you can lower the risk of infection.
Our staff have always prided themselves on cleanliness, but vacation homes have never been expected to have all surfaces and items in the house to be disinfected to a “hospital level” with the exception of washrooms, bedding, kitchens, doorknobs and light switches. We now must aim to be as close to this as possible throughout the entire house so we can safely operate during any phase of the pandemic. We have taken the following steps to achieve this.
We have reduced our tableware and cooking supplies to what is sensible for the party size of the guests coming in. We have always prided ourselves on having everything you can think of in a vacation home, but now our staff will be sanitizing every piece of tableware and cookware between stays even if they appear to be untouched or if a guest says they have been washed. Guests are still responsible for washing their used dishes, it will be the job of the staff to ensure they are sanitized prior to the next check-in. We will be providing a list of all items included prior to your stay to allow you to properly plan your packing. You may also request additional items be left in your vacation home prior to your arrival and we will let you know if we have it (If you know you will need an extra pot for a meal you are planning or a 9 inch pan, just let us know).
Food items will not be provided: Our vacation homes will still include tea and coffee, however, other food items will not be provided.
We are removing some, but not all decorative items from the vacation home. To reduce sanitizing times we have removed select decorative items from the houses.
Staff are given a list of “touch points” to disinfect between each stay While door knobs, light switches and faucets have always been a focus for our staff we must now ensure that touch points such as the lock mechanism on every window, the pull cord for the blinds, the cord and plug of the hair dryer… are all being disinfected. Our staff are being provided with a thorough list to follow.
Use of disinfectant sprayer
The Artisan Inn owns an electrostatic sprayer and can use it in situations where we may be notified that deep disinfection needs to happen in one of our buildings.
PRIORITIZING STAFF SAFETY
Staff will have their temperatures checked and will report if they are feeling any symptoms associated with COVID-19 prior to working with colleagues or entering a vacation home.
Only guests listed under a reservation are permitted in a vacation home, unless permission has been provided by management.
Guests will be expected to sign a waiver prior to check-in to confirm they understand our adjusted policies and provide essential information for contact tracing
ADJUSTED CANCELLATION POLICY:
Because we are operating limited inventory and filling last-minute cancellation will be difficult, we have had to adjust our cancellation policy. Please see our adjusted cancellation policy here.
Business Phone Number: 1-709-464-3377 Business Whatsapp: 1-709-464-3377