Policies

POLICIES

Before booking, we ask that you take a moment to review our policies. These policies have been put in place to guarantee that all guests staying at our properties are offered the experience we advertise.

Making the choice to book at the Artisan Inn reflects an agreement to respect the policies listed below.

While we are reasonable and deal with situations case by case, guests who do not abide by these policies may be charged an additional amount to cover costs incurred or may be asked to leave without a refund on their accommodations.

Included below are our policies on the following:

  • Cancellation Policy
  • Smoking
  • Pets
  • Young Children
  • Cooking Shellfish in Vacation Homes
  • Cleanliness & Excess Mess

Our Policy Regarding Deposits and Cancellations

Room Bookings 1-4 Nights – Deposit of 1st-night stay

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • More than 30 days prior to the first reserved night will be refunded minus a $25 administration fee. or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 8 days prior to the first reserved date will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 8 Days to 3 days prior to first reserved date will be refunded 50%
  • within 48 hours of the first booked date are none refundable.
  • No Shows without notification will be charged for the remainder of their booked stay.

Vacation Home Bookings 1-4 Nights – Deposit of 1st-night stay

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • More than 30 days prior to the first reserved night will be refunded minus a $25 administration fee. or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 8 days prior to the first reserved date will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • within 7 days of the first booked date are none refundable.
  • No Shows without notification will be charged for the remainder of their booked stay.

Rooms and Vacation Homes 5 night or longer – Deposit of 25% of the entire stay

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • more than 30 days prior to the first reserved night will be refunded 90% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 15 days prior to the first reserved date will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 14 to 8 days prior to the first reserved date will be refunded 50%.
  • within 7 days of the booking are none refundable
  • No Shows without notification will be charged for the remainder of their booked stay.

We understand that some life events are unpredictable and will do our best to work with you should you need to cancel.  Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. We turn away thousands of people from our accommodations each year and late cancellations that cannot be refilled can cause impactful losses for our business. We advise all guests to purchase appropriate travel medical insurance and trip cancellation / interruption insurance so that neither party is at a financial loss over a cancelled reservation.

Our Policy Regarding Smoking:

All of our properties are non-smoking.

Our Policy Regarding Pets

We do not allow any type of pet to be brought into our rooms our vacation homes.  We understand that many people have very well behaved animals, however, the potential for uncontrollable sound, damages, residual odors or allergic reactions of future guests is just too great.

Our Policy Regarding Children:

Accommodations: 

Due to potential noise issues, we can only rent rooms at our inn to families traveling with children above the age of 6.   Out of courtesy to other guests in our buildings, we have an age minimum to stay in these rooms.  We can only allow one child between the age of 6 and 10  in a standard room with a couple.  If Parents are traveling with more than one child they must rent a vacation unit.

This does not mean that children under the age of 6 are not welcome at the Artisan Inn.  Our vacation homes are available for families traveling with children of all ages.  A pack and play is available upon request.

Evening Dining With Children:

The Twine Loft is a small intimate dining room that only seats 20 people during a sitting. Each sitting lasts between 1.5 – 2 hours. We ask that parents keep this in mind when deciding whether or not it is appropriate to bring their child into the Twine Loft.

Our 5:30 dinner sitting is open to minors as it is a more casual atmosphere.  Parents may accompany their children to the loft area during dinner if they are feeling restless at the table.

We support mothers who wish to breastfeed their children in the dining room. They are also welcome to use the upstairs loft where there is more privacy as well as comfortable seating.

There is one high chair available in the Twine Loft and can be made available to the first party it is requested by.

We request that only adults attend our 7:45 dinner sitting as it is a more formal atmosphere and our liquor license stipulates that minors may not be on the premises after 8:30pm.

Our Policy Regarding Shellfish

(Applies to rentals with kitchens):

We do not permit shellfish to be cooked in our vacation homes.  We apologize for this inconvenience, as we understand that many people like to eat shellfish while in Newfoundland.  Some people may find this request unfair, but this is now a common practice in Newfoundland Vacation Homes.  It can take multiple days for the odor of shellfish to be removed from a house.  This comes from both the cooking of the lobster and the cracking of the lobster.  As a result, guests may not cook the lobster outside and bring it in to eat.  We apologize for any inconvenience, however, this is a health hazard for those suffering from severe shellfish allergies. We can recommend other spots where lobster is available.

Cleanliness and Excess Mess:

An additional fee may be charged to the credit card used during booking should excess mess be left in a room or vacation home.  Guests in vacation homes may choose to leave their dishes, pots, and pans for the staff to clean for a fee of $50. Should items in a property be broken or go missing during a guest’s stay they may be charged for the cost and shipping of that item’s replacement.

Events and Parties

While we do have a number of accommodations under the Artisan Inn banner, we are not set up to accommodate events on our premises such as family reunions, weddings and so on.  Guests planning to come to Trinity for such an event must arrange for an off-site location where gatherings can happen as the maximum number of people in each building must be respected as these are properties that we manage for individual owners.

The maximum number of people in homes:

Please be considerate of bringing outside guests into the vacation homes. The maximum number of people in a house is outlined on each vacation home page.  Our vacation homes may not be rented for hosting group events or functions larger than this number without special permission from management.  Should guests decide to ignore this request we reserve the right to ask all guests, including those renting the house, to leave the premises immediately and the price of the full stay will be charged.