Policies

POLICIES

Before booking, we ask that you take a moment to review our policies. These policies have been put in place to guarantee that all guests staying at our properties are offered the experience we advertise.

Making the choice to book at the Artisan Inn reflects an agreement to respect the policies listed below.

While we are reasonable and deal with situations case by case, guests who do not abide by these policies may be charged an additional amount to cover costs incurred or may be asked to leave without a refund on their accommodations.

Included below are our policies on the following:

  • Cancellation Policy
  • Smoking
  • Pets
  • Young Children
  • Cooking Shellfish in Vacation Homes
  • Cleanliness & Excess Mess
  • Events and Parties
  • Maximum Number of People in The Houses

Our Policy Regarding Deposits and Cancellations

We understand that some life events are unpredictable and will do our best to work with you should you need to cancel.  Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. We turn away thousands of people from our accommodations each year and late cancellations that cannot be refilled can cause impactful losses for our business. We advise all guests to purchase appropriate travel medical insurance and trip cancellation / interruption insurance so that neither party is at a financial loss over a cancelled reservation.

Room Bookings 1-4 Nights – Deposit of 1st-night stay

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • More than 30 days prior to the first reserved date* will be refunded minus a $25 administration fee. or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 8 days prior to the first reserved date* will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 8 Days to 3 days prior to first reserved date* will be refunded 50%
  • within 48 hours of the first reserved date* are non-refundable.
  • No Shows without notification will be charged for the remainder of their booked stay.

*The first reserved date begins at 12:00am on the date reserved, If you are cancelling a reservation with a Thursday start date, it would have to be made by 11:59pm Monday to qualify for a refund.

Vacation Home Bookings 1-4 Nights – Deposit of 1st-night stay

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • More than 30 days prior to the first reserved date* will be refunded minus a $25 administration fee. or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 8 days prior to the first reserved date* will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • within 7 days of the first reserved date* are non-refundable.
  • No Shows without notification will be charged for the remainder of their booked stay.

*The first reserved date begins at 12:00am on the date reserved. If your first reserved date is on a Saturday, the cancellation must come in by 11:59pm on the Friday of the week prior to qualify for a refund

Rooms and Vacation Homes 5 night or longer – Deposit of 25% of the entire stay
Packages Deposit of 30%

Deposits on bookings cancelled

  • by 10pm Newfoundland time the day after they were made will be fully refunded unless the reservation was made within 7 days of the first booked date.
  • more than 30 days prior to the first reserved date* will be refunded 90% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 30 to 15 days prior to the first reserved date* will be refunded 50% or guests can choose to receive a gift certificate worth 100% of the deposit amount to be used within 1 year of the of the original booked date.
  • 14 to 8 days prior to the first reserved date* will be refunded 50%.
  • within 7 days of the first reserved date* are non-refundable
  • No Shows without notification will be charged for the remainder of their booked stay.

*The first reserved date begins at 12:00am on the date reserved. If your first reserved date is on a Saturday, the cancellation must come in by 11:59pm on the Friday of the week prior to qualify for a refund

Partial Cancellations of Multi-Night Stays:

Guests may adjust their booking length or reservation until 30 days prior to the first booked date without it impacting their bill or deposit. Should guests reduce the number of booked dates within 30 days of the first booked day, it will be considered a cancellation and the appropriate amount will be reduced from the provided deposit.

Example: if someone cancels a part of their stay during a time that only 50% of the deposit would be refunded for a full cancellation, 50% of the deposit amount will go to cover that cancelled day and not be counted towards the total of the final bill.

If John Smith booked a 2 night stay at $200 per night, totaling $400, he would pay a deposit of $200. If he then decides to adjust his stay to one night at a time when only 50% of the deposit would be refunded according to the cancelation policy, his final bill would be calculated at $200 – $100 deposit (50% of the $200) for a remaining balance of $100 to be paid upon check out.  If he cancelled at a time when no refund would be provided, he would pay $200 upon check out.

*The first reserved date begins at 12:00am on the date reserved, If you are cancelling a reservation with a Thursday start date, it would have to be made by 11:59pm Monday to qualify for a refund.

Our Policy Regarding Smoking:

All of our properties are non-smoking.

Our Policy Regarding Pets

We do not allow any type of pet to be brought into our rooms our vacation homes.  We understand that many people have very well behaved animals, however, the potential for uncontrollable sound, damages, residual odors or allergic reactions of future guests is just too great.

Our Policy Regarding the minimum age of guests in accommodations and the dining room:

Accommodations: 

The houses we rent by the room are historic homes and restored preserving their historic integrity, this means that they are not as sound proofed as modern built hotels. Due to potential noise issues, we require that all guests in a room be 6 or older.

This does not mean that children under the age of 6 are not welcome at the Artisan Inn.  Our vacation homes are available for families traveling with children of all ages.  A pack and play is available upon request.

Evening Dining With Children:

The Twine Loft is a small intimate dining room that only seats 22 people during a sitting. Each sitting lasts between 1.5 – 2 hours. We ask that parents keep this in mind when deciding whether or not it is appropriate to bring their child into the Twine Loft.

Our 5:30 dinner sitting is open to minors as it is a more casual atmosphere.  Parents may accompany their children to the loft area during dinner if they are feeling restless at the table.

We support mothers who wish to breastfeed their children in the dining room. They are also welcome to use the upstairs loft where there is more privacy as well as comfortable seating.

There is one high chair available in the Twine Loft and can be made available to the first party it is requested by.

We request that only adults (19 and over) attend our 7:45 dinner sitting as it is a more formal atmosphere and our liquor license stipulates that minors may not be on the premises after 8:30pm.

Our Policy Regarding Shellfish

(Applies to rentals with kitchens):

We do not permit shellfish to be cooked in our vacation homes.  We apologize for this inconvenience, as we understand that many people like to eat shellfish while in Newfoundland.  Some people may find this request unfair, but this is now a common practice in Newfoundland Vacation Homes.  It can take multiple days for the odor of shellfish to be removed from a house.  This comes from both the cooking of the lobster and the cracking of the lobster.  As a result, guests may not cook the lobster outside and bring it in to eat.  We apologize for any inconvenience, however, this is a health hazard for those suffering from severe shellfish allergies. We can recommend other spots where lobster is available.

Cleanliness and Excess Mess:

An additional fee may be charged to the credit card used during booking should excess mess be left in a room or vacation home.
When a guest checks out:

All garbage should be disposed of properly in garbage containers
All dishes used must be cleaned and returned to their proper place, or be in the dishwasher with the dishwasher turned on.

Should items in a property be broken or damaged by a guest during a guest’s stay, the credit card used for the reservation may be charged for the cost of repairing or, if necessary, replacing that item and any additional expenses associated (shipping, accommodations and travel expenses for repair persons…)

The Artisan Inn may request a damage deposit ranging from $200-$500 depending on the house and the size of a group upon check it that will be refunded after the house has been inspected by housekeeping.

Events and Parties

While we do have a number of accommodations under the Artisan Inn banner, we are not set up to accommodate events on our premises with large groups of people such as. parties, family reunions, weddings and so on.  Guests planning to come to Trinity for such an event must arrange for an off-site location where gatherings can happen as the maximum number of people in each building must be respected as these are properties that we manage for individual owners.

The maximum number of people in homes:

Please be considerate of bringing outside guests into the vacation homes. The maximum number of people in a house is outlined on each vacation home page.  Our vacation homes may not be rented for hosting group events or functions larger than this number without special permission from management.  Should guests decide to ignore this request we reserve the right to ask all guests, including those renting the house, to leave the premises immediately and the price of the full stay will be charged.