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Not respecting the outlined policies may result in additional charges to the credit card of the guest who booked or being asked to leave the premises.
Artisan Inn reserves the right to implement additional policies not outlined here when reasonably necessary to protect the safety of guests, staff, municipal residents, or the property.
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Our Policy Regarding Smoking:
All of our properties are non-smoking.
Our Policy Regarding Pets
We do not allow any type of pet to be brought into our rooms our vacation homes. We understand that many people have very well behaved animals, however, the potential for uncontrollable sound, damages, residual odors or allergic reactions of future guests is just too great. Service animals that are individually trained to perform tasks for a person with a disability are accommodated in accordance with the Human Rights Act. Please advise if you will be accompanied by a service animal. Staff may ask limited questions to confirm that an accompanying animal meets the definition of a service animal under the Act. Please note emotional support animals are not recognized as service animals under this legislation and are defined as pets for the purposes of our policies.
Our Policy Regarding Shellfish
(Applies to rentals with kitchens):
We do not permit shellfish to be cooked in our vacation homes. We apologize for this inconvenience, as we understand that many people like to eat shellfish while in Newfoundland. Some people may find this request unfair, but this is now a common practice in Newfoundland Vacation Homes. It can take multiple days for the odor of shellfish to be removed from a house. This comes from both the cooking of the lobster and crab and the cracking of the lobster. As a result, guests may not cook the lobster outside and bring it indoors to eat. We apologize for any inconvenience, however, this is a health hazard for those suffering from severe shellfish allergies and there have been instances of individuals being hospitalized after entering one of the properties within 24 hours of shellfish being cooked. We can recommend other spots where lobster is available.
Cleanliness and Excess Mess:
An additional fee may be charged to the credit card used during booking should excess mess be left in a room or vacation home.
When a guest checks out:
All garbage should be disposed of properly in garbage containers
All dishes used must be cleaned and returned to their proper place, or be in the dishwasher with the dishwasher turned on.
Should items in a property be broken or damaged by a guest as a result of inappropriate use of the house, the credit card used for the reservation may be charged for the cost of repairing or, if necessary, replacing that item and any additional expenses associated (shipping, accommodations and travel expenses for repair persons…) We are reasonable and will not charge if we feel the item was damaged as a result of normal ware and tear.
The Artisan Inn may request a damage deposit ranging from $200-$500 depending on the house and the size of a group upon check it that will be refunded after the house has been inspected by housekeeping.
Events and Parties
While we do have a number of accommodations under the Artisan Inn banner, we are not set up to accommodate events on our premises with large groups of people such as. parties, family reunions, weddings and so on. Guests planning to come to Trinity for such an event must arrange for an off-site location where gatherings can happen as the maximum number of people in each building must be respected as these are properties that we manage for individual owners.
The municipality has a noise by-law in effect after 11:00pm. We ask that guests are considerate of this when conversing outside or playing music after this time, or playing loud music inside with windows open. Our properties are integrated into the community and sound carries easily.
The maximum number of people in homes:
Please be considerate of bringing outside guests into the vacation homes. The maximum number of people in a house is outlined on each vacation home page. Our vacation homes may not be rented for hosting group events or functions larger than this number without special permission from management. Should guests decide to ignore this request we reserve the right to ask all guests, including those renting the house, to leave the premises immediately and the price of the full stay will be charged.
Fires
Open wood fires are not permitted on Artisan Inn properties. Certain properties do include outdoor propane fire pits and propane is included for guests. Restrictions of their use may be applied if municipal or provincial fire bans are in effect and specify that propane fire places can not be used.
