ACCOMMODATION CANCELLATION POLICY
Our policies may be updated from time to time. The policies that apply to your reservation are those shown on your booking confirmation at the time it is issued.
For online bookings, guests are required to review and acknowledge the policies before completing the reservation. These are the same policies that appear on your booking confirmation.
For bookings made by phone or email, guests should review the policies outlined on the invoice upon receipt.
If there is any discrepancy between the policies shown on this page and those included on your booking confirmation, guests have 24 hours to notify us if there is a discrepancy that impacts your desire to retain the reservation. In such cases the booking can be cancelled within that 24 hour period for a full refund including processing fees.
If our cancellation policies do not suit your needs, but you still wish to reserve, it is your responsibility to ensure appropriate travel insurance has been purchased.
We understand that travel plans can sometimes be disrupted by circumstances beyond a guest’s control, and we truly empathize with these situations. At the same time, we kindly ask for your understanding in upholding our cancellation policy. As a seasonal business, losses from cancellations impact our ability to sustainably offer the experience we strive to provide.
Thank you for your understanding and for supporting our business.
Cancellation Policy Overview
- Deposit Amount:
- Every property has its own defined deposit amount. Should a booking exceed $2000 pre tax or 4 nights, the inn can top the deposit up to 25% of the total booking.
- Initial 24-Hour Window
- All bookings are refundable (minus the credit card processing fee of 2.9%-6%, depending on the card type used) until 10 p.m. the following day. For bookings made within 7 days of the first booked date, the initial window is 1 hour before Policy A or B applies.
- Cancellation Policy
- More than 30 Days Prior: Refundable minus a $45 admin fee (except for Trinity Room, Studio Suite and Cove View Room which have a $25 admin fee) plus tax per booked property (or 10% of the deposit if 25% down payment was taken).
- Within 30 Days: The full booking amount is non-refundable and may be charged to the card on file anytime within this period, even if it has not been charged yet and the booking is cancelled.
- For bookings over $3500 pre-tax: Full booking amount may be charged 45 days prior to the reservation start date.
This policy was updated on August, 29 2025.
- For bookings over $3500 pre-tax: Full booking amount may be charged 45 days prior to the reservation start date.
Special Notes On The Policy:
- Refunds: We can only refund non-refundable deposits (minus admin fee) if we successfully rebook your dates at the advertised price.
- Guest Responsibility: It’s up to you to contact us to confirm if your dates were rebooked for a refund.
- Refund Amount: Any refund issued after a payment is considered non-refundable under the policy is at the discretion of the Inn and may be adjusted to account for staff time, potential discounts, and reservation changes.
- No Rescheduling or Gift Certificates:
We are unable to defer or reschedule bookings once payments have reached the non-refundable stage. As a seasonal business with limited availability, moving a reservation to future dates can prevent those dates from being booked by other guests while the original dates may remain unfilled.For this reason, refunds are only considered in cases where the original dates can be successfully rebooked. This policy applies even in circumstances beyond a guest’s control, such as airline disruptions. We strongly recommend purchasing travel insurance to help protect against unexpected changes. - Extreme Weather Advisory (Hurricane, Tropical Storm, Wildfires)
If you are already in Newfoundland and Labrador and are unable to safely travel to Trinity by vehicle on your scheduled arrival date, we will issue a gift certificate for the value of the affected nights. This certificate will be valid for one year. This policy applies when an official weather warning is in effect within 48 hours of midnight on your first reserved night. For multi-night stays, the number of “affected nights” will be determined based on conditions, as it may be reasonable to expect guests can safely travel to Trinity for a portion of their stay. For guests traveling from outside Newfoundland and Labrador, we recommend obtaining trip cancellation insurance. - Force Majeure:
The Inn reserves the right to cancel or modify a reservation if circumstances beyond our control, including but not limited to extreme weather, natural disasters, or other unforeseen events, prevents us from safely hosting guests in our properties. In such cases, we will make reasonable efforts to offer alternative accommodations, dates, a credit for a future stay, or a refund, depending on the circumstances.
Confirmation of Cancellation:
Due to the possibility of emails being filtered to spam, a cancellation is only considered official once you have received a response from Artisan Inn & Twine Loft confirming the cancellation. This confirmation will be provided in the form of an updated invoice showing the reservation as cancelled.
If you email info@trinityvacations.com and do not receive a response, please call us at 1-709-464-3377 to ensure your request has been received.
This document was last updated on March 20, 2026 to clarify pre-existing policies.