Dinner Cancellation Policy - Artisan Inn & Twine Loft

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Cancelling a Dinner Reservation
Within 24 Hours of the booked time

Our dining room has limited capacity and despite running a waitlist it can sometimes be difficult to fill a cancellation within 24 hours based on the alternative plans people have made. Also, the preparation of certain menu items sometimes begins the evening prior to the reserved dinner date.

The Policy
A credit card is required to hold the dinner reservation and a $25 charge per person cancelled will be applied for cancellations made between 24 hours and 2 hours prior to the reserved dinner. The full price per person will be charged for dinners cancelled within 2 hours of the start of dinner. The full amount will be charged for no shows. The cancellation fee will not be charged for any seat we are able to rebook.

What if I don’t like the menu

The Twine Loft takes severe dislikes and dietary restrictions into consideration when planning the menu. You must advise us of allergies and severe dislikes by 24 in advance of the reservation. We will ensure that there is at least one menu option for each course offered to a guest who expresses their dislikes. The cancellation fee will not be waived if you wish to cancel due to the menu options on the day of the reservation if we have address all known dietary concerns in the offered menu.

How we store your card number:
Your card number is stored in our online payment program called Stripe. Once entered staff can only see the last 4 digits of the card number and the expirey and the card can only be charged through our system and the card number cannot be used to make charges with any other businesses.

What if the Twine Loft Cancels My Dinner Reservation?
Should the Twine Loft need to cancel a confirmed dinner reservation due to health and safety reasons, there will be no charge made to the guest. Please note that we do not take closing our dining room and cancelling reservations lightly, but given the circumstances, this decision may be necessary. Dinner being cancelled does not exempt guests from any accommodations cancellation policy agreed to with Artisan Inn or other accommodations in the area.

Cancelling a Dinner Reservation Within 24 Hours of the booked time

Cancelling a Dinner Reservation
Within 24 Hours of the booked time