Deposit and Cancellation Policies

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Our Policy Regarding Deposits and Cancellations

By completing a reservation guests acknowledge our policies and will not ask the inn to adjust them in case of a cancellation.

Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. It is a destination where people are encouraged to book in advance and there is no guarantee that if a reservation is cancelled we will have enough time to rebook that property. An accommodation night can only be sold once and if we do not sell it by the time the date comes, we can never recoup that opportunity again.   Deposits are put in place in exchange for a promise that we will turn away all future bookings for that time and space and will keep that space only for you.  We advise all guests to purchase trip cancellation/interruption insurance so that neither party is at a a large financial loss over a cancelled reservation.  Guest may also wish to look into complimentary travel insurance that may be provided by their credit card company. Please note that as the Covid-19 Pandemic has been on going since March 2020, cancellations resulting from Covid-19 related circumstance may not be considered unforeseen circumstance.   
These policies were last updated August 9 2023.

Insurance: Travel insurance should be considered as an essential part of your trip. If your credit card does not include adequate insurance, it is your responsibility to purchase travel insurance to cover any non-refundable deposits.  Because insurance can be purchased to cover cancellations due to unexpected events such as medical emergencies, flight cancellations due to extreme weather and Covid-19 the inn will not refund guest deposit should these occurrences cause a cancellation or interruption to your trip. 

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Artisan Inn Cancellation Policy

DEPOSIT & CANCELLATION POLICIES A (1-4 Nights)B (5+ nights or $2000+)

Your deposit is determined based on what property you have booked.  There is a set amount for each property. Bookings exceeding 4 nights or $2000 (pre tax) will be charged a 25% deposit.  Our system cannot differentiate when to charge the set amount and when to charge 25%, so if a booking is made online meeting one of these two criteria our team will apply the difference to bring the deposit up to 25%.

POLICY A) BOOKINGS OF 1-4 NIGHTS:

WHAT DEPOSIT IS REQUIRED?

First night stay at regular season rate.  This will be outlined at the bottom of your invoice and on each property description on our website.

Between the time your payment is processed and 10pm Newfoundland time the following day, cancelled reservations will be subject to a fee valued at 6% of the deposit unless the reservation was made within 14 days of the first booked date. Bookings made within 14 days have 2 hours to request a cancellation under this policy, This covers the cost of the bank processing and refunding the deposit.

HOW LONG WILL THE DEPOSIT BE REFUNDABLE FOR?

Rooms & Studio Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $25 plus tax

Vacation Homes & Campbell Suite can be refunded up to 30 days prior to midnight on the first reserved date minus a cancellation fee of $45 plus tax

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit becomes non-refundable 30 days prior to the first reserved date.

Shortening a stay during this period renders the deposit non-refundable and not applicable to the total for your stay.**
We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within 30 days. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

Rooms & Studio Suite: 21 DAYS PRIOR the total amount of the reservation is owed and may be processed by the inn.

Vacation Homes & Campbell Suite: 30 DAYS PRIOR the total amount of the reservation is owed and may be processed by the inn.

Should you request to cancel within the applicable time frame and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked.

POLICY B) BOOKINGS OF 5 NIGHTS+ OR TOTALLING MORE THAN $2000

WHAT DEPOSIT IS REQUIRED?

25% of the total reservation is due as a deposit.

HOW LONG IS THE DEPOSIT REFUNDABLE?

The deposit can be refunded up to 46 days prior to midnight on the first reserved date minus 10% of the deposit (including taxes) Guests can also opt to receive a gift certificate in their name worth 100% of the deposit***.

WHEN WILL THE DEPOSIT BECOME 100% NON-REFUNDABLE?

The deposit is non-refundable once the remaining balance is owed (see below)

We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.**  Please consider this when deciding what form of travel insurance to purchase for your trip.

WHEN WILL REMAINING BALANCE BE OWED?

BOOKINGS OF 5 NIGHTS+ or Between $2000 – $3500 pre tax (either from one property or a combination of properties)

The remainder of the reservation is owed by 30 days prior and can be processed by the inn.

BOOKINGS TOTALLING MORE THAN $3500 (either from one property or a combination of properties)
the remainder of the reservation is owed by 45 days prior and can be processed by the inn. 

Should you request to cancel within the applicable time frame and the inn has not yet charged the remaining balance, the inn still retains the rights to charge the remainder of the stay to the individual who booked.

The inn may refund a portion of the reservation should the space be rebooked by another individual. It is at the discretion of the inn whether or not a refund will be issued should we rebook a cancelled space.** Please consider this when deciding what form of travel insurance to purchase for your trip.


*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We recognize that many travellers have valid reasons for cancelling however it can have major financial implications for our business and can often be avoided with proper travel insurance. We will reimburse non-refundable portions of a deposit if we are able to rebook the space with a new client at the advertised price. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a guest who is already booked may ask to switch to a property left vacant leaving their own reservation vacant, it is completely at the discretion of the inn to determine what amount can be refunded. We do not offer gift certificates or the ability to shift payments to a postponed date as an option should you need to cancel within the date spans outlined above.

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Please see our policies section on our website for details on this

For information about travel shutdowns due to Covid-19 border closures please visit our policies page

Extreme Weather Advisory of Wind, Rain or Snow: While it seldom happens during our 6 month season, should an extreme weather warning be in effect for your day of arrival and you do not feel comfortable driving to Trinity, we will offer a gift certificate for the value of the impacted dates valid for 1 year. This applies only to the day(s) of the weather warning is in effect as guests should be safe to drive out for the remaining days of their reservation.  Guests who are not in province when extreme weather causes a cancelled flight or ferry must have travel insurance in place to cover non-refundable deposits.

Confirmation of Cancellation: You must receive a confirmation that your cancellation request has been received by the inn (in form of email or cancelled invoice) for a reservation to be considered cancelled. Emails requesting to cancel can sometimes go to spam and be missed by us. It is the responsibility of the guest to confirm we have received the request in order for remaining balance not to be charged.


*THE FIRST RESERVED DATE BEGINS AT 12:00AM ON THE DATE RESERVED 

**THE INN MAY ISSUE A REFUND IF WE CAN REFILL THE RESERVATION  Our cancellation policies are in place to protect the inn from unreasonable loses due to travelers changing their plans. We will reimburse non-refundable portions of a deposit if we are able to rebook the space. It is up to the guest to contact the inn if the dates/property has been rebooked in order to recoup non-refundable charges. Because the inn may have to invest staff time in promoting the vacant property, offer the property at reduced rate or a length shorter than our minimum night stay in order to refill it, it is completely at the discretion of the inn to determine what amount can be refunded. 

***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Should you opt to take the 100% gift certificate (instead of a refund to your card minus the cancellation fee) for a cancellation not related to a border shutdown or non-essential travel ban, but determine later you cannot use it, you may request to cancel the certificate and receive a partial refund. The refunded amount will be calculated based on when the booking was cancelled and what policy applied. Example: you cancel your 3 night stay 50 days prior to your reservation and take the gift certificate worth 100% of the deposit in your name. A year later you decide you won’t be able to use it and request a refund OR ask for the name on the certificate to be adjusted and transferred to someone else. The gift certificate will be refunded to your credit card or digitally transferred to another individual MINUS the cancellation fee of $25 plus tax.

****GIFT CERTIFICATES ISSUED FOR TRAVEL SHUT DOWN TO NEWFOUNDLAND:

Travelers should have appropriate insurance in place to claim the non-refundable portion of the booking and should consider purchasing “Cancel For Any Reason” Insurance which covers travelers until 48 hours prior to their departure for Newfoundland.

The policy listed below is what we can guarantee.  When it comes to shut downs, we will work with guests on a case by case basis. Depending on the time of the year this happens we may be more flexible than what is stated below but cannot determine how prior to such a situation occurring. Please understand our reason for not guaranteeing a full monetary refund  is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down. Covid-19 is now an unpredictable but foreseeable circumstance. Our business is popular with residential travelers who are not impacted by border shut downs and we operated successfully during 2020 with only their support. We are thrilled to welcome back our off-island visitors, however, we cannot shoulder the full financial risk an off- island traveler takes when they decide to come to Newfoundland during the pandemic. Should we be able to rebook the cancelled dates, we can discuss the points above in **.

For travel shutdowns announced between 30 days of your stay at the inn and 48 hours prior to your departure for Newfoundland

50% of the non-refundable payment will be refunded as a gift certificate.  The other 50% not refunded should be covered under a “Cancel For Any Reason” Insurance Policy. It is your personal decision to purchase insurance that protects your non-refundable trip investment. 

For travel shut downs announced in the 48 hours prior to your departure to Newfoundland

-This is typically when Cancel for Any Reason Insurance can no longer be applied-

For bookings valuing less than $1000 pre-tax 100% of the non-refundable portion will be refunded as a gift certificate

For bookings valuing  $1000 – $2000 pre-tax, 80% of the non-refundable portion will be refunded as a gift certificate

For bookings valuing $2000+ pre-tax, 50% of the non-refundable portion will be refunded as a gift certificate

We can discuss refunds for the remaining balance based on what we manage to rebook in that time frame.

Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time.

****GIFT CERTIFICATES ISSUED INTER-PROVINCIAL NON-ESSENTIAL TRAVEL SHUT DOWN: We understand that if you are travelling within your own province you likely do not have travel insurance to cover cancellations. Should a non-essential travel ban be imposed for your reserved visiting time, the Artisan Inn will issue a gift certificate for the amount on file.  Please understand our reason for not guaranteeing a full monetary refund (versus gift certificate) is that we cannot predict what our financial responsibilities to our suppliers and staff will be in the situation of another shut down.

Conditions: If a travel ban to Newfoundland is re-announced and the Artisan Inn advises you to cancel, you may still decide to hold onto your reservation, but our regular cancellation policy will apply and gift certificates will not be offered as an option should the ban not be removed in time. Please note that the majority of properties can still safely operate during the most restrictive levels of Covid-19 and we are unlikely to cancel on a guest due to travel shut downs. 

Should you contract Covid-19 prior to your arrival:

Many travel insurance companies now consider contracting Covid-19 as an unforeseen illness that can be covered. If guests do not want to lose money from deposits, it is the responsibility of the guest to ensure they have travel insurance that will cover such a situation and understand what costs will be covered.  Consider checking with your credit card provided to see if you receive any automatic coverage for using your credit card to book the stay.